Summary
Overview
Work History
Education
Skills
Timeline
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SHAUNTEY ANTIONETTE SMITH

Lithonia,Georgia

Summary

I would like to pursue a career opportunity that will enable me to develop and expand my professional and educational experience. I have top organizational & training skills.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

8
8
years of professional experience

Work History

Supervisor

Clear
06.2024 - 09.2025
  • Assisted team in daily operations, ensuring safety and compliance with protocols.
  • Supported training of new employees on standard procedures and best practices.
  • Maintained accurate inventory records using warehouse management systems.
  • Collaborated with colleagues to enhance workflow efficiency and task completion.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Engaged in problem-solving discussions to address operational challenges promptly.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Dispatcher

AGS
08.2022 - 06.2024
  • Coordinated timely dispatch of vehicles to optimize delivery schedules and enhance service efficiency.
  • Monitored real-time GPS tracking systems to ensure accurate location updates for drivers and clients.
  • Managed communication between drivers and clients to resolve inquiries and provide status updates.
  • Assisted in training new dispatchers on software systems and operational protocols for seamless onboarding.
  • Collaborated with logistics teams to streamline processes, enhancing overall workflow efficiency across departments.
  • Organized daily shift schedules to maintain optimal staffing levels and meet operational demands effectively.

Intaker Worker

PARTNERSHIP FOR COMMUNITY ACTION, INC
10.2021 - 07.2022
  • Conducted comprehensive client assessments to determine eligibility for services and support programs.
  • Coordinated intake processes, ensuring accurate documentation and compliance with organizational policies.
  • Collaborated with multidisciplinary teams to develop individualized service plans tailored to client needs.
  • Managed case files, maintaining confidentiality and integrity of sensitive client information throughout the intake process.
  • Provided crisis intervention support, assisting clients in navigating immediate challenges and connecting them with resources.
  • Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.

Customer Support Specialist

Foward Air
05.2017 - 06.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed support tickets using CRM software, ensuring timely responses and follow-ups.
  • Collaborated with cross-functional teams to enhance customer experience and satisfaction.
  • Developed training materials for new support staff, improving onboarding process efficiency.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Trained team members on best practices for customer engagement and issue resolution.
  • Assisted in the implementation of new support tools, streamlining workflow processes.

Education

High School Diploma -

THORNWOOD HIGH SCHOOL

Academics

South Holland

Skills

  • TECHNICAL SKILLS
  • Hardware: IBM PC, Dell, Gateway, Dictaphone, GoNow System (Spirit Airline)
  • Software: WordPerfect for Windows 81, Microsoft Excel, Outlook, PowerPoint and switchboard console
  • Typing: 65 WPM
  • AS 400
  • Nuvizze
  • Attention to detail
  • Strategic planning

Timeline

Supervisor

Clear
06.2024 - 09.2025

Dispatcher

AGS
08.2022 - 06.2024

Intaker Worker

PARTNERSHIP FOR COMMUNITY ACTION, INC
10.2021 - 07.2022

Customer Support Specialist

Foward Air
05.2017 - 06.2022

Academics

South Holland

High School Diploma -

THORNWOOD HIGH SCHOOL

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SHAUNTEY ANTIONETTE SMITH