Shaunti Roberts
Aurora,CO
Summary
Dynamic and dependable professional with strong communication skills and a proven track record in customer service at Zelo Car Wash. Recognized for achieving high customer satisfaction through effective problem-solving and teamwork. Adaptable and reliable, with expertise in cash handling and maintaining a clean, welcoming environment.
Overview
2
2
years of professional experience
Work History
Car Wash Attendant
Zelo Car Wash
07.2025 - Current
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service, quickly addressing and resolving any issues or concerns.
Courtesy Clerk
Safeway
11.2024 - 07.2025
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Sales Associate
Boondocks Food And Fun
12.2023 - 03.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Ross Dress for Less
04.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree - Nursing
Metropolitan State University of Denver
Denver, CO05-2029
High School Diploma -
Rangeview High School
Aurora, CO05-2025
Skills
- Flexible work schedule
- Strong communication skills
- Teamwork and contribution
- Customer service
- Adaptable and flexible
- Honest and dependable
- Team cooperation
- Calm and pleasant demeanor
Timeline
Car Wash Attendant
Zelo Car Wash
07.2025 - Current
Courtesy Clerk
Safeway
11.2024 - 07.2025
Sales Associate
Boondocks Food And Fun
12.2023 - 03.2024
Cashier
Ross Dress for Less
04.2023 - 11.2023
No Degree - Nursing
Metropolitan State University of Denver
High School Diploma -
Rangeview High School
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