Shauntia Harkness
McDonough,GA
Summary
Dedicated professional with over 24 years of experience as a Mail Carrier at USPS and 18 years as a Human Resource Specialist in the Army, providing a strong foundation in customer service, team collaboration, and leadership. Proven ability to train and motivate teams to achieve performance targets while delivering exceptional service in fast-paced environments. Recognized for adaptability and efficiency, consistently optimizing departmental processes to enhance productivity and cost-effectiveness. Committed to fostering teamwork and ensuring customer satisfaction through a strong work ethic and meticulous attention to detail.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Postal Letter Carrier
Usps
08.2001 - Current
- Efficiently deliver mail and packages to diverse urban areas, ensuring timely and accurate distribution while maintaining high customer satisfaction rates. Meticulously sort and organize mail for optimal delivery routes, adhering to strict USPS protocols and minimizing errors in distribution. Foster positive relationships with team members and customers, resolving delivery issues promptly and contributing to a cohesive work environment. Implement creative solutions to streamline delivery processes, adapting to changing neighborhood dynamics and improving overall efficiency. Provide exceptional customer service, addressing inquiries and concerns with patience and professionalism while maintaining USPS standards. Optimize mail delivery routes, boosting efficiency and customer satisfaction while adhering to USPS protocols and deadlines. Analyze delivery patterns and customer feedback to identify areas for improvement, implementing data-driven strategies to enhance service quality. Pioneered route optimization techniques, significantly reducing delivery times and enhancing customer satisfaction in diverse urban areas.
SSG Human Resource Specialist
US Army
10.1997 - 12.2015
- Led HR operations for a large military organization, overseeing personnel management, recruitment, and training programs for thousands of service members. Streamlined HR processes, reducing administrative workload and improving efficiency in personnel management across multiple units and divisions. Implemented new talent acquisition strategies, enhancing recruitment efforts and increasing the quality of new hires for specialized military roles. Coordinated with various departments to develop and execute comprehensive training programs, ensuring personnel readiness and skill development. Provided guidance on career development, benefits, and transition assistance, supporting service members throughout their military careers and beyond. Spearheaded HR operations for large military organization, optimizing personnel management and enhancing recruitment strategies for specialized roles. Developed comprehensive training programs, ensuring personnel readiness and fostering skill development throughout the organization. Implemented talent acquisition initiatives, markedly improving the quality of new hires and strengthening the overall workforce. Partnered with various departments to provide career guidance and transition assistance, supporting service members' long-term success. Pioneered streamlined HR processes, significantly reducing administrative workload and improving efficiency across multiple units and divisions. Guided service members through career development, benefits, and transition assistance, fostering long-term success beyond military service. Partnered with diverse departments to develop and execute comprehensive training programs, ensuring personnel readiness and skill advancement.
Education
Associates Degree - Computer Network Management
Tidewater Tech
Virginia Beach, Virginia10.2006
Skills
*Reliable
*Excellent written and verbal communication
*Attention to detail
*Superior handwriting
*Excellent multitasking
*Computer proficiency
*Effective customer communication
*Motivational Leadership
Certification
- Alabama Realtor, Dreamtree Realty - May 2023-current
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Postal Letter Carrier
Usps
08.2001 - Current
SSG Human Resource Specialist
US Army
10.1997 - 12.2015
Associates Degree - Computer Network Management
Tidewater Tech