SHAUNTINA MOORE
Canton,MS
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Community Inclusion Lender
Southern Bancorp Bank (SBCP)
01.2023 - Current
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Recommended loan approvals and denials based on customer loan application reviews.
- Improved clients'' financial situations by developing customized debt management plans.
- Maintained compliance with regulatory requirements, ensuring adherence to policies and guidelines in all lending activities.
- Educated clients on various financial products and services to empower them in making informed decisions about their borrowing needs.
- Increased loan approval rates by implementing efficient underwriting procedures and thorough risk assessment.
Teller/CSR
Southern Bancorp Bank
02.2021 - 01.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Performed special services for customers, ordering bank cards and checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Transmitted orders to supply cash to meet daily needs.
Head Teller
Trustmark Bank
11.2009 - 02.2021
- Managed and balanced cash vault, audits and general ledger accounts.
- Supplied tellers with coin and currency.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Transmitted orders to supply cash to meet daily needs.
- Prepared official checks for customer and internal bank needs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Cashier , Customer Service, Accounting Office
Walmart
01.1999 - 11.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced financial accuracy by streamlining accounting processes and implementing effective procedures.
- Reduced errors in financial reporting by maintaining organized documentation and conducting regular audits.
- Assisted with timely month-end closing activities to ensure accurate financial statements for management review.
- Contributed to annual budget preparation by gathering relevant data and providing detailed analysis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Arts - General Studies
Hinds Community College
Raymond, MS2000
High School Diploma -
Canton High School
Canton05.1998
Skills
- Team Building
- Customer Service
- Balance Verification and Reconciliation
- Honest and Dependable
- Check Cashing
- Honest and Ethical
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Relationship Building
- Attention to Detail
- Financial Modeling
Additional Information
- References available upon request
Timeline
Community Inclusion Lender
Southern Bancorp Bank (SBCP)
01.2023 - Current
Teller/CSR
Southern Bancorp Bank
02.2021 - 01.2023
Head Teller
Trustmark Bank
11.2009 - 02.2021
Cashier , Customer Service, Accounting Office
Walmart
01.1999 - 11.2009
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Canton High School
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