Shauntrice Brown
Houston,TX
Summary
Organized and dependable candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong communication and interpersonal skills and committed to pursuing best practices to achieve company goals.
Overview
7
7
years of professional experience
Work History
Educator
Houston Independent School District
12.2022 - 06.2023
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Trained and supervised new teachers to apply best teaching practices and comply with protocols.
Customer Service Representative
Sam's Club
10.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Server
Olive Garden Restaurant
05.2018 - 09.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cashier Supervisor
Kroger
04.2016 - 05.2018
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Education
Bachelor of Science - Interdisciplinary Studies
Lamar University
Beaumont, TX12.2022
Skills
- Project Management Abilities
- Customer Relationship Management
- Critical Thinking
- Managing Multiple Tasks
- Computer Proficiency
- Microsoft Excel
- Microsoft Office
- Data Evaluation
- Human Resources Services
- Talent Acquisition
- Organization and Efficiency
- Communications Strategies
Timeline
Educator
Houston Independent School District
12.2022 - 06.2023
Customer Service Representative
Sam's Club
10.2021 - 11.2022
Lead Server
Olive Garden Restaurant
05.2018 - 09.2021
Cashier Supervisor
Kroger
04.2016 - 05.2018
Bachelor of Science - Interdisciplinary Studies
Lamar University
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