Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
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Shauntrice L. Branch

Augusta,GA

Summary

Detail-oriented and highly organized bookkeeper and administrative professional with over a decade of experience in financial management, customer service, and healthcare support. Expertise in scheduling and medical support is complemented by a strong foundation in communication, organization, and analytical thinking, further enhanced by ongoing studies toward a Bachelor of Science in Psychology. Proven ability to maintain accurate financial records, prepare comprehensive reports, and ensure compliance with regulatory standards. Proficient in QuickBooks, Xero, and Microsoft Office Suite, demonstrating a steadfast commitment to precision, confidentiality, and client satisfaction.

Overview

15
15
years of professional experience

Work History

Freelance Bookkeeper

Self-Employed
01.2020 - Current
  • - Provide bookkeeping services to small businesses and entrepreneurs.
  • - Maintain ledgers, reconcile accounts, and prepare financial reports.
  • - Support clients with budgeting, forecasting, and tax preparation.
  • - Utilize accounting software to streamline financial processes and reporting.

Administrative Assistant / Bookkeeper

Richmond County Board of Education
01.2019 - Current
  • - Record and manage daily financial transactions including purchases, sales, receipts, and payments.
  • - Maintain accurate financial records and reconcile bank statements monthly.
  • - Prepare financial statements such as balance sheets and income statements for internal reporting.
  • - Manage accounts payable and receivable, ensuring timely processing of invoices and receipts.
  • - Assist with budgeting and forecasting based on historical financial data.
  • - Ensure compliance with local, state, and federal financial regulations and tax requirements.
  • - Provide administrative support including scheduling, correspondence, and document management.
  • - Provide medical support with staff and workers compensation

Service Technician

East Central Regional Hospital
06.2015 - 03.2019
  • - Provided direct support services to patients with developmental disabilities.
  • - Maintained accurate documentation of patient care and daily activities.
  • - Assisted with daily living tasks, medication administration, and mobility support.
  • - Collaborated with healthcare professionals to ensure quality care and safety.
  • - Demonstrated empathy, patience, and professionalism in a high-demand environment.

Customer Service Representative

Convergent
01.2011 - 01.2015
  • - Delivered customer support and resolved inquiries in a fast-paced call center.
  • - Managed billing issues, account updates, and service requests.
  • - Maintained detailed records of customer interactions and ensured timely follow-up.
  • - Worked collaboratively to improve service quality and customer satisfaction.

Education

Classified Leadership in Administration Certificate -

Aiken Technical College

Bachelor of Science - Psychology

Fort Valley State University
Fort Valley, GA
12.2027

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Fort Valley State University
01.2011

High School Diploma - undefined

George P. Butler High School
Augusta, GA
05.2009

Skills

  • Financial Transaction Recording
  • Scheduling and Medical Support
  • Bank Reconciliation
  • Accounts Payable & Receivable
  • Budgeting & Forecasting
  • Financial Statement Preparation
  • Tax Compliance & Reporting
  • QuickBooks, Xero, FreshBooks
  • Microsoft Excel & Google Sheets
  • Attention to Detail
  • Strong Numerical & Analytical Skills
  • Organizational & Time Management
  • Clear Financial Communication
  • Customer Service & Support
  • Healthcare Documentation & Support

Cover Letter

  • Dear Hiring Manager
  • I am writing to express my interest in the Administrative Assistant or Executive Assistant position at your organization. With over a decade of professional experience in administrative support, bookkeeping, customer service, and healthcare, I bring a well-rounded skill set and a strong commitment to excellence in organizational operations.
  • Currently, I serve as an Administrative Assistant and Bookkeeper for the Richmond County Board of Education, where I manage financial records, prepare reports, and ensure compliance with regulatory standards. My previous roles as a Service Technician at Gracewood Healthcare and a Customer Service Representative at Convergent have equipped me with exceptional interpersonal and problem-solving skills, allowing me to thrive in fast-paced, dynamic environments.
  • I am proficient in a range of administrative and financial tools, including QuickBooks, Microsoft Office Suite, and Xero. I am also pursuing a Bachelor of Science in Psychology at Fort Valley State University, with an expected graduation date of December 2027. This academic pursuit reflects my dedication to continuous learning and my passion for understanding human behavior—an asset in supporting executive leadership and team collaboration.
  • I am confident that my experience, professionalism, and proactive approach make me a strong candidate for this role. I would welcome the opportunity to contribute to your team and support your organizational goals with efficiency and integrity.
  • Thank you for considering my application. I look forward to the opportunity to speak with you further.
  • Sincerely
  • Shauntrice L. Branch

Timeline

Freelance Bookkeeper

Self-Employed
01.2020 - Current

Administrative Assistant / Bookkeeper

Richmond County Board of Education
01.2019 - Current

Service Technician

East Central Regional Hospital
06.2015 - 03.2019

Customer Service Representative

Convergent
01.2011 - 01.2015

Bachelor of Science - Psychology

Fort Valley State University

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Fort Valley State University

High School Diploma - undefined

George P. Butler High School

Classified Leadership in Administration Certificate -

Aiken Technical College
Shauntrice L. Branch