Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAUNTRICE MOORE

GARFIELD HTS.,US

Summary

Dynamic professional with expertise in optimizing patient scheduling and enhancing documentation accuracy. Proficient in Epic and CPR+, excels in fostering team collaboration and improving service quality. Achievements include significantly reducing processing times and elevating patient satisfaction through effective communication and problem-solving. Highly motivated, adaptable, and possesses exceptional interpersonal skills, with a strong work ethic and ability to master new skills quickly.

Overview

12
12
years of professional experience

Work History

DME INTAKE SPECIALIST

Cleveland Clinic
06.2023 - Current
  • Coordinate patient scheduling, ensuring seamless operations and improved satisfaction.
  • Enhance documentation accuracy and compliance using Epic and CPR+ systems.
  • Support training, fostering an efficient team and knowledge sharing.
  • Address inquiries, improving service quality and patient trust.
  • Optimize DME intake, reducing processing time and enhancing data accuracy.
  • Maintain meticulous patient records and supply documentation, ensuring compliance with healthcare regulations and accurate account management.
  • Implement efficient office workflows for faxing, printing, and data entry, contributing to reduced wait times and improved patient experience.
  • Optimize DME intake processes, reducing processing time and enhancing data accuracy for improved patient care and operational efficiency.
  • Streamline patient scheduling, leading to enhanced satisfaction and seamless clinic operations while maximizing resource utilization.
  • Ensure meticulous documentation accuracy using Epic and CPR+ systems, maintaining strict compliance with healthcare regulations.
  • Contribute to team development by supporting training initiatives, fostering knowledge sharing, and promoting efficient workflows.

CUSTOMER SERVICE BILLING REPRESENTATIVE 1

University Hospitals
Shaker Hts, US
11.2022 - 06.2023
  • Company Overview: Shaker Hts, Ohio
  • Delivered exceptional service to patients and staff, enhancing satisfaction and trust.
  • Reviewed and updated patient financial accounts, ensuring accuracy and compliance.
  • Managed data entry for insurance updates and claims, improving processing efficiency.
  • Collected payments, contributing to financial stability and patient account resolution.
  • Optimized patient financial accounts across multiple systems, ensuring accurate data entry and efficient claim resubmissions for improved billing outcomes.
  • Streamlined customer service processes, enhancing patient satisfaction while effectively managing financial accounts and insurance updates.
  • Meticulously reviewed and updated patient financial records, applying precise information to accounts and facilitating seamless payment collection.
  • Fostered positive relationships with patients and employees, providing exceptional customer service while managing complex billing processes.
  • Implemented creative solutions for insurance claim submissions, improving efficiency and reducing errors in financial account management.
  • Optimized patient financial accounts across multiple systems, ensuring accurate data entry and efficient claim resubmissions for improved billing outcomes.
  • Shaker Hts, Ohio

PATIENT SERVICE REPRESENTATIVE 1

University Hospitals
Warrensville Hts, US
01.2019 - 11.2022
  • Company Overview: Warrensville Hts, Ohio
  • Ensured top-notch service in Neuro clinic, enhancing patient satisfaction and operational efficiency.
  • Accurately processed copayments and managed financial accounts, improving billing accuracy.
  • Verified insurance details and secured authorizations, reducing claim rejections.
  • Trained new staff, fostering a collaborative and skilled team environment.
  • Handled office tasks like data entry and supply management, streamlining administrative processes.
  • Managed patient financial accounts, verifying insurance information and securing authorizations, ensuring accurate data entry and streamlined billing processes.
  • Delivered exceptional customer service in Rehabilitation services, addressing patient inquiries and fostering a positive healthcare experience.
  • Optimized office operations through efficient stocking, document management, and data entry, improving departmental productivity.
  • Contributed to team development by assisting in employee training, sharing best practices for patient service and financial procedures.
  • Ensured financial accuracy by meticulously collecting copayments and applying correct information to patient accounts, minimizing errors.
  • Streamlined patient financial processes, reducing claim rejections and enhancing billing accuracy through meticulous insurance verification and authorization.
  • Warrensville Hts, Ohio

REVENUE CYCLE SPECIALIST 1

University Hospitals
Warrensville hts, US
10.2017 - 01.2019
  • Company Overview: Warrensville hts, Ohio
  • Managed patient accounts, ensuring accurate financial records and claim follow-ups.
  • Enhanced patient service across departments, improving satisfaction and efficiency.
  • Trained staff in financial systems, fostering a collaborative work environment.
  • Handled office tasks, maintaining organized and efficient operations.
  • Managed patient financial accounts using Athena and Soarian, ensuring accurate information application and timely insurance claim follow-ups.
  • Delivered exceptional customer service across multiple departments, including ENT and Urology, while assisting in employee training initiatives.
  • Executed diverse office duties, including inventory management, document processing, and data entry, maintaining operational efficiency.
  • Coordinated with interdepartmental teams to streamline financial processes, enhancing overall patient experience and departmental productivity.
  • Implemented process improvements in claim follow-ups and account reviews, contributing to reduced payment cycles and increased revenue capture.
  • Optimized revenue cycle processes, reducing claim resolution time and enhancing financial accuracy for improved patient account management.
  • Warrensville hts, Ohio

PATIENT ACCESS REPRESENTATIVE 1 (PROMOTION)

University Hospitals
Beachwood, US
12.2015 - 01.2019
  • Company Overview: Beachwood, Ohio
  • Delivered top-tier service in multiple departments, enhancing patient satisfaction and efficiency.
  • Accurately managed financial accounts, ensuring precise billing and payment processing.
  • Collected copayments, contributing to streamlined revenue cycles and financial accuracy.
  • Supported employee training, fostering a collaborative and skilled workforce.
  • Executed office tasks, maintaining organized and efficient departmental operations.
  • Ensured accurate data entry and financial transactions, maintaining high standards in copayment collection and office administration tasks.
  • Fostered interdepartmental cooperation, facilitating smooth operations in Emergency, Laboratory, and Radiology units through effective communication.
  • Implemented efficient systems for stock management and document handling, optimizing workflow and reducing administrative bottlenecks.
  • Mentored new hires, sharing best practices in patient interaction and financial procedures, contributing to team growth and service quality.
  • Streamlined financial processes, enhancing revenue cycles and accuracy in copayment collection while managing patient accounts across multiple departments.
  • Beachwood, Ohio

SURGERY RECEPTIONIST (PROMOTION)

University Hospitals
Beachwood, US
07.2014 - 10.2017
  • Company Overview: Beachwood, Ohio
  • Coordinated patient updates with medical staff, enhancing surgical workflow efficiency.
  • Managed patient tracking systems, ensuring precise records and streamlined procedures.
  • Delivered outstanding customer service, fostering a supportive hospital environment.
  • Utilized Soarian for data entry, boosting information accuracy and accessibility.
  • Optimized administrative tasks, improving the surgical department's operational flow.
  • Fostered seamless communication between doctors, nurses, and administrative staff, ensuring up-to-date patient statuses and smooth surgical scheduling.
  • Streamlined surgical scheduling process, reducing patient wait times and enhancing overall department efficiency.
  • Facilitated seamless communication among medical teams, ensuring accurate patient information flow and improved care coordination.
  • Implemented robust patient tracking system, minimizing errors and enhancing data accuracy for surgical procedures.
  • Created a welcoming environment for patients and families, alleviating pre-surgery anxiety and improving overall hospital experience.
  • Proposed and implemented new administrative protocols, leading to measurable improvements in surgical department workflow.
  • Beachwood, Ohio

NUTRITION SERVICE ASSISTANT

University Hospitals
Beachwood, US
05.2013 - 07.2014
  • Company Overview: Beachwood, Ohio
  • Delivered exceptional customer service to visitors and staff, enhancing overall satisfaction.
  • Executed cashier duties efficiently, ensuring accurate transactions and customer satisfaction.
  • Prepared and cooked meals to meet guest and employee expectations, maintaining high quality.
  • Trained new employees, facilitating seamless integration and skill development.
  • Optimized patient meal delivery processes, improving satisfaction and reducing delivery errors.
  • Proposed and implemented process improvements in food service workflow, reducing waste and increasing productivity.
  • Adapted quickly to changing demands.
  • Streamlined patient meal delivery system, reducing errors and boosting satisfaction.
  • Implemented process improvements in food service workflow, enhancing efficiency.
  • Delivered exceptional customer service, elevating visitor and staff satisfaction.
  • Executed cashier duties with precision, ensuring accurate transactions.
  • Mentored new employees, facilitating seamless integration and skill development.
  • Prepared high-quality meals meeting guest and employee expectations.
  • Identified inefficiencies in food service operations, proposing data-driven solutions that significantly reduced waste and increased productivity.
  • Fostered teamwork in a fast-paced environment, adapting quickly to changing demands and contributing to improved department performance.
  • Beachwood, Ohio

Education

MASTER OF BUSINESS ADMINISTRATION -

Walden University
Minneapolis, Minnesota
12.2019

BACHELOR OF SCIENCE -

Kent State University
Kent, Oh
08.2017

PATIENT NAVIGATOR CERTIFICATE -

University Hospitals
01.2015

Skills

  • Customer service and support
  • Data entry and management
  • Microsoft Office proficiency
  • Epic and Soarian expertise
  • CPR and Athena knowledge
  • Teletracking and OR Manager skills
  • Leadership and team building
  • Adaptability and problem solving
  • Effective communication
  • Analytical thinking
  • Insurance verification processes
  • Financial analysis techniques
  • Patient navigation strategies
  • Claims processing expertise
  • Customer retention initiatives
  • Workflow analysis
  • Patient scheduling
  • Documentation accuracy
  • Claim management
  • Team training
  • Financial account management

Timeline

DME INTAKE SPECIALIST

Cleveland Clinic
06.2023 - Current

CUSTOMER SERVICE BILLING REPRESENTATIVE 1

University Hospitals
11.2022 - 06.2023

PATIENT SERVICE REPRESENTATIVE 1

University Hospitals
01.2019 - 11.2022

REVENUE CYCLE SPECIALIST 1

University Hospitals
10.2017 - 01.2019

PATIENT ACCESS REPRESENTATIVE 1 (PROMOTION)

University Hospitals
12.2015 - 01.2019

SURGERY RECEPTIONIST (PROMOTION)

University Hospitals
07.2014 - 10.2017

NUTRITION SERVICE ASSISTANT

University Hospitals
05.2013 - 07.2014

MASTER OF BUSINESS ADMINISTRATION -

Walden University

BACHELOR OF SCIENCE -

Kent State University

PATIENT NAVIGATOR CERTIFICATE -

University Hospitals

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