Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shauntrice Nash

Denton,TX

Summary

Proven leader and adept communicator, I leveraged CRM software to enhance customer relationships at ResCare Residential Services, achieving significant improvements in customer satisfaction. My strategic management at All Love Childcare LLC and After Hours Haircuts propelled business growth, demonstrating exceptional complaint handling and a knack for fostering professional development among teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

ResCare Residential Services
02.2019 - Current
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.

Disability & Senior Transportation Owner

Senior Errands R Us
01.2018 - 11.2023
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Salon Owner/Operator

After Hours Haircuts
06.2009 - 05.2016
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Collaborated with local businesses on cross-promotional events that enhanced community engagement.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.

Education

Associate Of Sciences - Registered Medical Assistant

Pulaski Technical College
North Little Rock, AR
03.2011

Skills

  • Complaint Handling
  • Customer Relationship Management (CRM)
  • CRM Software
  • Call center experience

Certification

  • Certified Customer Service Support, Texas Drug Licensure Regulations Certificate
  • CPR Certified, First Aid Certified
  • Texas Notary certified by the State of Texas.

Timeline

Customer Support Specialist

ResCare Residential Services
02.2019 - Current

Disability & Senior Transportation Owner

Senior Errands R Us
01.2018 - 11.2023

Salon Owner/Operator

After Hours Haircuts
06.2009 - 05.2016

Associate Of Sciences - Registered Medical Assistant

Pulaski Technical College

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Shauntrice Nash