Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Walker

Wynne,AR

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Results-driven and well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

29
29
years of professional experience

Work History

Assistant Accounts Manager

GardaWorld Protective Services
09.2023 - Current
  • Managed relationships with external auditors during annual audit process, ensuring timely completion of reviews without significant findings or adjustments.
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within store environment.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led team of 41 loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
  • Assisted in preparation of annual budgets, contributing to more efficient allocation of resources.
  • Improved financial reporting accuracy by streamlining accounting processes and implementing internal controls.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.

District Manager

Atticus Franchise Group
09.2022 - 09.2023
  • Supervise 6 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within district.
  • Boosted employee morale by creating positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Implemented data-driven decision-making processes to optimize restaurant performance, leading to higher profitability.
  • Mentored new managers, providing guidance on best practices for their roles and responsibilities within company structure.
  • Maximized revenue potential through prompt resolution of operational issues impacting sales performance.
  • Utilized keen problem-solving skills to address and resolve any issues that arose within district, ensuring minimal disruption to daily operations.
  • Increased overall customer satisfaction by implementing innovative training programs for restaurant staff.
  • Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.

Sales Manager

Mattress Firm
01.2017 - 09.2022
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Increased sales and maximized profits at 6 locations applying proactive management strategies and enhancing sales training.
  • Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.
  • Achieved more than $100K in sales in multiple months, consistently surpassed budget expectations.
  • Trained multiple top producers.

Night Auditor

Holiday Inn
07.2014 - 01.2017
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Looked over pending check-ins and payment processes to complete closing procedures.

Multi-Unit Operation Manager

Sonic Drive In
11.1994 - 06.2014
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Led and directed 30+ team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reviewed daily and overall financials to ensure profitability
  • Increased profits by 25+% through cost reduction and ensuring staff compliance with procedures
  • Maintained highest standards to ensure best Audit and Health inspections
  • Mentored and developed multiple managers

Education

Some College (No Degree) - Accounting And Finance

Tarrant County College District
Fort Worth, TX

Skills

  • Health and Safety Procedures
  • Critical Thinking
  • POS Inventory System Operation
  • Delegation and Supervision
  • Staff Coaching and Training
  • Profit and Loss Statements
  • Persuasive Negotiations
  • Continuous Improvements
  • Accounts Receivable
  • Accounts Payable
  • Payroll Processing
  • Cash Flow Management
  • Bank Reconciliation
  • Security Systems Management
  • Workplace Safety
  • Physical Security
  • Incident Reporting
  • Interviews and interrogations

Timeline

Assistant Accounts Manager

GardaWorld Protective Services
09.2023 - Current

District Manager

Atticus Franchise Group
09.2022 - 09.2023

Sales Manager

Mattress Firm
01.2017 - 09.2022

Night Auditor

Holiday Inn
07.2014 - 01.2017

Multi-Unit Operation Manager

Sonic Drive In
11.1994 - 06.2014

Some College (No Degree) - Accounting And Finance

Tarrant County College District

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Shaun Walker