Shaunya Dickerson

• Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
• Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
• Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
• Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
• Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
• Completed bi-weekly payroll for 7 employees.
• Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
• Reduced average repair time with thorough monitoring of workflow and technician performance.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Used hand-held scanners and physical logs to accurately track item movements.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

- Trained and managed kitchen personnel and supervised related culinary activity.

- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations,

designing unique garnishes, table settings and plate displays to suit each group's theme.

- Created catering menu based upon client specifications, event type, dietary needs and budget.

- Explained menu items and suggested appropriate options for food allergy concerns.

Increased sales significantly by upselling higher-end products to customers.

- Confirmed appointments, communicated with clients and updated client records.

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Screened visitors and issued badges to maintain safety and security.

- Provided callers with address, directions, company website and related information.

- Responded to inquiries from callers seeking information.

- Answered phone promptly and directed incoming calls to correct offices.

- Restocked supplies and submitted purchase orders to maintain stock levels.

- Sorted, received and distributed mail correspondence between departments and personnel.

- Kept reception area clean and neat to give visitors positive first impression.

- Organized electronic and hard copy filing systems for easy retrieval of documents and information.

- Answered central telephone system and directed calls accordingly.

- Confirmed appointments, communicated with clients and updated client records.

- Responded to inquiries from callers seeking information.

- Maintained order and cleanliness of reception area for professional and inviting atmosphere.

- Managed multi-line telephone system and greeted claimants during office visits.