Shaunyce Bennett
Lantana,USA
Summary
Energetic, results-oriented Receptionist eager to bring strong administration skills to a growing company in need of top-level support. Excellent organization, communication, and relationship building skills. Articulate and friendly with a professional demeanor.
Caring Youth Development Specialist dedicated to aiding youth community members. Number years of assisting career, educational and social development of young people. Works with students of diverse backgrounds and histories. Encourages achievement among future community leaders.
Overview
3
3
years of professional experience
Work History
Youth Development Specialist
Achievement Centers for Children and Families
05.2024 - Current
- Coordinate and supervise programs designed to help adolescents discover personal interests and abilities
- Provide one-on-one mentoring
- Serve as a role model to youth and assist them in developing coping skills and social and life skills while providing guidance and support
- Plans, models, and co-leads effective lessons
- Assist youth development school-based leaders in analyzing data to guide continous improvement and identification of areas of greatest needs
Digital Personal Shopper
Walmart
01.2023 - 10.2023
- Fulfills customer orders by reviewing orders
- Locating, preparing, and packaging merchandise
- Ensuring the accuracy of orders prior to pick up
- Making appropriate product substitutions and consulting with customer as needed to ensure satisfaction
- Following up on out-of-stock merchandise
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Release of Information Specialist
Verisma Systems Inc
07.2022 - 11.2022
- Processed medical ROI requests promptly and effectively.
- Process requests utilizing Verisma software applications
- Support the resolution of HIPAA-related release issues
- Organize records and documents to complete the ROI process
- Read and interpret medical records, forms, and authorizations
- Provide exemplary customer service in person, on the phone and via email, depending on location requirements
- Interact with customers and co-workers in a professional and friendly manner
- Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained
- Attend training sessions, as required
- Live by and promote Verisma company values
- Perform other related duties, as assigned
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Contributed to departmental performance improvement initiatives through regular review and analysis of processes and procedures.
- Conducted audits on released records periodically for quality assurance purposes, identifying areas for improvement or increased compliance measures as necessary.
- Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Handled phone calls from attorneys, insurance companies and patients.
- Collaborated with team members to share knowledge, improve processes, and foster a positive work environment.
Education
Trade School In Patient Care Technician -
Florida Career College
Boynton Beach, FL03.2014
Skills
- Communication skills
- Phone etiquette
- Organizational skills
- Typing
- Medical receptionist
- Epic
- Sales
- Mental health awareness
- Life skills training
- Career guidance
- Restorative justice
Personal Information
Authorized To Work: US
Timeline
Youth Development Specialist
Achievement Centers for Children and Families
05.2024 - Current
Digital Personal Shopper
Walmart
01.2023 - 10.2023
Release of Information Specialist
Verisma Systems Inc
07.2022 - 11.2022
Trade School In Patient Care Technician -
Florida Career College
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