Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shaunyce Weekly

Hazelwood,MO

Summary

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Even though I will be transitioning from lab to neurodiagnostic I take much pride in what I have learned through my journey in customer service and lab over nearly a decade.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Travel Phlebotomist

Medical Solutions Supplier
San Francisco
01.2024 - Current
  • Collected blood samples using proper venipuncture techniques and safety protocols.
  • Prepared specimens for laboratory analysis, ensuring adherence to quality standards.
  • Maintained accurate patient records and documentation in electronic health systems.
  • Educated patients on the blood draw process to alleviate anxiety and build trust.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Adhered to HIPAA guidelines regarding patient privacy.

Traveled to fort wayne , IN Dallas, TX atlanta , GA

Service Escalation Manager

United Healthcare
Maryland Heights, MO
02.2016 - Current
  • Led team meetings to discuss project updates and align on goals.
  • Developed training programs to enhance staff skills and knowledge.
  • Reviewed performance metrics to identify areas for improvement.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted performance reviews for team members.

Pct /Certified Phlebotomist

Mercy Hospital St. Louis
St Louis, MO
02.2015 - 12.2024
  • Collected blood samples from patients using proper techniques.
  • Maintained accurate patient records and documentation in electronic systems.
  • Ensured compliance with safety protocols and infection control measures.
  • Collaborated with healthcare teams to support patient care initiatives.
  • Educated patients on the blood collection process to alleviate concerns.
  • Managed inventory of phlebotomy supplies and ordered replacements as needed.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Assisted clients with daily living activities and personal care routines.
  • Monitored client health and reported changes to healthcare professionals.
  • Maintained cleanliness and organization of client living spaces.
  • Provided companionship and emotional support to enhance client well-being.

Education

Neurodiagnostic Technology Institute
Clermont, FL
09-2026

High School Diploma -

McClure North High
Florissant, MO
12-2012

Saint Louis School of Phlebotomy
University City, MO

Skills

  • Blood collection
  • Patient education
  • Electronic health records
  • Data analysis
  • Quality assurance
  • Customer service
  • Team collaboration
  • Effective communication
  • Problem solving
  • Capillary puncture
  • Sanitation and sterilization
  • Medical terminology
  • Sample labeling
  • Butterfly needle technique
  • Patient confidentiality
  • Patient care
  • Sample and specimen collection
  • Hemoglobin testing
  • Quality control
  • Staff management
  • Emergency response training
  • Order of draw
  • Communication
  • Blood component separation
  • Proper labeling
  • Blood collection techniques
  • HIPAA
  • Data entry
  • Geriatric phlebotomy
  • Donor screening
  • Skin puncture
  • On-site testing

Certification

  • Bls Aha certified

Timeline

Travel Phlebotomist

Medical Solutions Supplier
01.2024 - Current

Service Escalation Manager

United Healthcare
02.2016 - Current

Pct /Certified Phlebotomist

Mercy Hospital St. Louis
02.2015 - 12.2024

Neurodiagnostic Technology Institute

High School Diploma -

McClure North High

Saint Louis School of Phlebotomy
Shaunyce Weekly