SHAUYKRIAH EVANS

• Provided compassionate support to individuals with diverse needs and backgrounds.
• Maintained accurate documentation of client interactions and care provided.
• Educated clients on health management and available community resources.
• Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
• Assisted with client personal care needs to foster independence and well-being.
• Organized paperwork related to case notes, assessment forms and discharge summaries.
• Established trusting relationships with clients by being a reliable source of support.
• Adapted strategies depending on individual needs while adhering to established protocols.

• 
  
• Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
• Facilitated referrals to community resources such as housing, transportation, employment opportunities.
• Managed scheduling for appointments and transportation services for clients.
• Assisted clients in accessing community resources and support services.
• Coordinated patient care plans with healthcare providers and families.
• Monitored patients' progress and updated care plans as needed.
• Documented patient interactions and maintained accurate records in care management systems.
• Facilitated training sessions for new staff on care coordination processes and tools.
• Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.

• -INCREASED CUSTOMER SATISFACTION BY IMPLEMENTING EFFICIENT BUSINESS PROCESSES AND PROVIDING EXCEPTIONAL SERVICE.

* Managed scheduling for appointments and staff shifts at a busy beauty salon.

• Organized and maintained filing systems, both paper and electronic.
• Responded promptly to customer inquiries via email or phone.
• Assisted clients with inquiries and provided exceptional customer service.
• Trained new administrative staff on salon procedures and software use.
• Performed administrative duties such as photocopying, faxing documents and mailing packages.
• Answered phones to direct callers, schedule appointments, and provide general office information.