Shavahn Boyle

• Provide top-tier client support, ensuring policy accuracy and compliance.
• Utilize contact center technology and policy systems to resolve customer inquiries and ensure compliance with billing and policy contracts.
• Analyze feedback to identify service gaps and collaborate with management for process improvements.
• Mentor colleagues and contribute feedback to training materials.
• Create monthly employee spotlights to foster team recognition and morale.
• Collaborate with agents, trainers, and managers to enhance service delivery and operational efficiency.

Managed operations, compliance, and client communications. - Streamlined workflows and improved productivity. Oversee daily operations, ensuring efficient contract management and vendor relations. Streamlined financial processes, enhancing record accuracy and operational support. 2021 - 2023 West Plains, MO Ensure compliance with regulations, maintaining project organization and correspondence. Analyzed operational workflows, identifying inefficiencies and implementing solutions that resulted in measurable improvements in productivity. Fostered a team-oriented environment by coordinating cross-departmental meetings, enhancing communication and project alignment.

• Coordinated daily office operations and ensured efficient workflow among staff.
• Managed scheduling and communication for project meetings and client interactions.

Supported title transactions and compliance accuracy. - Coordinated with clients and legal professionals. Conducted title research, ensuring efficient document preparation and transaction processes. Coordinated with stakeholders, improving closing timelines and client satisfaction. Provided notary services with high accuracy, meeting all regulatory standards. Facilitated client consultations, enhancing communication and trust. Streamlined document handling, reducing transaction times significantly. Maintained meticulous transaction records, ensuring accuracy and adherence to regulatory standards while supporting team operations.

• Reviewed legal documents for compliance with local regulations and standards.

• Managed operations, compliance, and client communications.
• Streamlined workflows and improved productivity.
• Supported legal and financial processes with attention to detail and regulatory standards.
• Managed case intake, reducing client wait times and enhancing satisfaction. Drafted legal documents, streamlining case management and building client trust. Consulted clients for clear communication, fostering reliable relationships. Coordinated with court officials for timely filings, improving outcomes. Implemented digital filing system, enhancing document retrieval and productivity