Shavaiz Safdar
Quality Assurance Manager
WestDeptford,NJ
Summary
Experienced Senior Software Quality Assurance Analyst proficient in full system development lifecycle management, including requirement gathering, test planning, and execution. Skilled in designing effective test strategies, leveraging automation, and ensuring quality across diverse applications and platforms. Specialized in mobile, financial, retail, and e-commerce domains. Proficient in Agile and Waterfall methodologies, with expertise in Jenkins for continuous delivery. Strong interpersonal skills and commitment to delivering high-quality results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
QA Manager
BoardVitals
01.2019 - Current
- Oversee and lead a team of offshore Quality Assurance Analysts
- Create test plans for multiple product releases during each Sprint
- Continuously improve and expand automated test suite comprising over 300 test cases
- Advocate "test early, test often" mindset to detect bugs in the early stages of development, facilitating quicker production releases
- Create and execute load tests using Jmeter
- Create comprehensive documentation for QA processes, best practices, and guidelines
- Provide training sessions to onboard new team members effectively
- Implement and track feature coverage metrics to measure completeness of testing and identify areas that require additional testing efforts
- Set quarterly goals for QA team and help team achieve them promptly
- Provide mentorship to junior QA testers while defining and monitoring key performance indicators(KPIs)
- Act as strong advocate for end-users by reporting and prioritizing critical issues and collaborating with development teams for quick resolutions
QA Manager
Bluewolf, An IBM Company
05.2017 - 01.2019
- Developed and document test strategy based on business needs
- Owned multiple features/modules of Release Management CRM(Salesforce) application and mentor Associate QA Engineers on processes and products
- Led a team of QA engineers to develop and implement comprehensive test plans, resulting in 30% increase in overall test coverage.
- Implemented automated testing strategies, resulting in 50% reduction in manual testing efforts and increased efficiency of QA process.
- Developed formal testing tactics, procedures for manual or automated testing to ensure software quality
- Created end-to-end test plans to ensure desired functionality works as expected, as well as test for other anomalies that may occur by working independently on assignments
- Automated functional test scripts to run on Sauce Labs for cross-browser testing using Selenium Web driver.
Sr Software Quality Assurance Analyst
L.L. Bean
03.2015 - 04.2017
- Prepared test plan, test procedures, test cases, test orders, allocated requirements, assigned test method, scheduled test, conducted test pre-brief /debrief, tested Scripts both automated and manual Scheduling
- Managed day-to-day activities of 3 offshore/onsite QA team members conducting front end, batch jobs, and automation testing of applications used to create, enrich and publish items on llbean.com website
- Identified, recorded, prioritized and tracked customer complaints and non-conformance; investigated the causes of non-conforming and implement solutions
- Manually executed test cases for end-to-end testing, black-box testing, GUI, Cross Browser, and Regression testing
- Delivered defect management training in testing and quality management tools
- Tested on mobile devices including iOS 6,7 and Android 2.3 gingerbread – 4.4 KitKat
- Tested L.L
- Bean’s POS (point of sale application), mobile app, and mobile web
- Used Jira and Zephyr for reporting, tracking, and re-testing Defects
- Developed SQL queries to validate data in database and check data constraints using SQL developer
- Created and maintained page object model to collect web elements for automation
- Created and executed API test cases in JMeter and Postman
- Used confluence pages to create test training material
- Maintained Agile Kanban board to track defects raised in different releases.
QA Lead
State of Maine– DHHS (OIT) – Department of Health Care
06.2014 - 03.2015
- SDLC Project Test Lead for a team of 12 QA testers
- On medium to large scale Projects and enhancement deliveries
- Supervised software QA testing team both onsite and offshore in developing and implementing quality assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations, and customer specifications
- Created and executed automated software test plans, cases, and scripts to uncover, identify and document software problems and their causes
- Planned, monitored, and controlled testing activities including distribution of assignments to test team members
- Coordinated and ensured test environment was in place and ready before test execution
- Collaborated with QA, Dev, PMs, Ops, etc
- To optimize testing, defect isolation, and defect tracking
- Worked in a continual test mode in Agile based development process
- Developed Test Cases in QC/ALM for manual black-box testing and Regression Testing
- Defined Entry Criteria and Exit Criteria for all QA/Test Deliverables
- Performed Functional testing, GUI testing, Database testing, end to end testing, System testing, and regression testing
- Recorded and documented the details of a bug in the bug tracking system (Jira)
- Developed Data-driven Framework using UFT automated Scripts
- Modified the Automated VB Scripts for regular release screen changes and to support regular functional changes
- Communicated test progress, test results, and other relevant information to project stakeholders and management
- Tested integration between Siebel(CRM) and ACES (home-grown healthcare eligibly determination application system).
Education
Associate of Science - Computer Information Systems (CIS)
Borough of Manhattan Community College
New York, NY 08.2006 - 05.2009
Bachelor’s in business administration - Computer Information Systems (CIS)
Baruch College
New York, NY 08.2010 - 05.2012
Skills
SQA Testing & Methodologies
Test Plans, Cases & Processes
Functional Requirements
Regression & Negative Testing
UI & Compatibility Testing
Data Interface & Migration Testing
Performance/Load/Stress Testing
Defect & Bug Discovery
Defect/Bug Tracking
Test Strategies & Coverages
Project Management
Technical Support
Mobile App Testing
SQA Testing & Methodologies
Timeline
QA Manager
BoardVitals
01.2019 - Current
QA Manager
Bluewolf, An IBM Company
05.2017 - 01.2019
Sr Software Quality Assurance Analyst
L.L. Bean
03.2015 - 04.2017
QA Lead
State of Maine– DHHS (OIT) – Department of Health Care
06.2014 - 03.2015
Bachelor’s in business administration - Computer Information Systems (CIS)
Baruch College
08.2010 - 05.2012
Associate of Science - Computer Information Systems (CIS)
Borough of Manhattan Community College
08.2006 - 05.2009