Shavannah Graves
Baltimore,USA
Summary
Hard-working professional with 2+ years of experience and a proven knowledge of customer communications, order processing, and service delivery. Aiming to leverage my skills to successfully fill the Mail processing role at your company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Enviromental care assosciate
John Hopkins Hospital
03.2017 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cook
Bill Batmans (Stadium)
08.2015 - 01.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
Customer service representative
Dominos
11.2015 - 04.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Daycare assistant
Walter p carter
04.2013 - 06.2013
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Rural Carrier Associate
United States Post Office
06.2022 - 01.2023
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
Mail Handler Assistant
United Postal Service
10.2020 - 05.2022
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Warehouse Associate
Amazon
01.2020 - 06.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Cahsier
Royal Farms
11.2019 - 03.2020
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Mentored new team members on sales software system operation.
- Reviewed new promotions and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Arts - Art And Science
Baltimore City College
Baltimore, MD06.2024
High School Diploma -
Baltimore Polytechnic Institue
Baltimore, MD06.2015
Skills
- Incident Reporting
- Food Handling
- Surface Cleaning
- Customer Service
- Supply Restocking
- Infection Control
- Residential Cleaning
- Restroom Detailing
- Early Childhood Development
- Decision-Making
- Problem-Solving
- Leadership
Credentials And Licenses
Phelebotomy certification, 9670-18
References
AALIYAH GRAVES, Clinical customer service representative, Dominos, 14438816945, Ex-coworker
Timeline
Rural Carrier Associate
United States Post Office
06.2022 - 01.2023
Mail Handler Assistant
United Postal Service
10.2020 - 05.2022
Warehouse Associate
Amazon
01.2020 - 06.2020
Cahsier
Royal Farms
11.2019 - 03.2020
Enviromental care assosciate
John Hopkins Hospital
03.2017 - 04.2019
Customer service representative
Dominos
11.2015 - 04.2016
Cook
Bill Batmans (Stadium)
08.2015 - 01.2017
Daycare assistant
Walter p carter
04.2013 - 06.2013
Associate of Arts - Art And Science
Baltimore City College
High School Diploma -
Baltimore Polytechnic Institue
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