Summary
Overview
Work History
Education
Skills
Timeline
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Shavannah McFarlane

New York,NY

Summary

Healthcare and customer service professional with 15+ years of experience in patient care, phlebotomy, and client-facing roles. Experienced in clinical support, lab procedures, and administrative tasks. Strong communicator who thrives in fast-paced environments and works effectively with diverse populations. Well-suited for medical, airport, banking, and customer service positions.

Overview

23
23
years of professional experience

Work History

Personal Aide / Home Care
New York, NY
01.2017 - 01.2026
  • Provided in-home patient care and assistance with daily living activities
  • Monitored patient conditions and reported changes
  • Assisted with medication reminders and basic healthcare support
  • Maintained a safe, clean, and supportive environment
  • Built strong relationships with patients and families

Customer Service Associate

Colonial Surety Co.
NY
01.2018 - 01.2020
  • Handled customer inquiries and provided account support
  • Verified client information and maintained accurate records
  • Processed transactions and resolved issues efficiently
  • Delivered professional service in a fast-paced office environment

Phlebotomist / Medical Assistant

NYU Hospital
New York, NY
01.2007 - 01.2017
  • Performed routine venipuncture and specimen collection
  • Centrifuged and prepared blood samples for laboratory testing
  • Obtained lab orders through electronic medical record systems
  • Verified patient insurance and eligibility
  • Scheduled patient appointments and managed front desk tasks
  • Maintained supply inventory and ordered medical supplies
  • Ensured compliance with safety and sanitation protocols
  • Provided patient support and ensured comfort during procedures

Restaurant Staff (Airport)

Brooklyn Brewery, JFK Airport
01.2003 - 01.2006
  • Served customers in a high-traffic airport environment
  • Handled orders and cash transactions accurately
  • Maintained cleanliness and health standards
  • Worked efficiently as part of a team

Education

Some College Coursework -

LaGuardia Community College
New York, NY

Skills

  • Patient Care
  • Phlebotomy
  • Medical Assisting
  • Customer Service
  • Insurance Verification
  • Appointment Scheduling
  • Attention to Detail
  • Multitasking
  • Administrative Support

Timeline

Customer Service Associate

Colonial Surety Co.
01.2018 - 01.2020

Personal Aide / Home Care
01.2017 - 01.2026

Phlebotomist / Medical Assistant

NYU Hospital
01.2007 - 01.2017

Restaurant Staff (Airport)

Brooklyn Brewery, JFK Airport
01.2003 - 01.2006

Some College Coursework -

LaGuardia Community College