Shavanta Fowler
Hurst,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
Biolife Plasma Services
09.2022 - Current
- Manages administrative, business, and clinical operations such as inventory, monthly budgeting, scheduling, payroll, and vendor contract management.
- Performs weekly observations and analyzes center operation processes to create action plans in order to meet standards and increase operational efficiency.
- Communicates effectively and proactively daily with district operations and quality leadership in order to ensure smooth business operations.
- Ensures compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees.
- Trains and mentors center staff on best practice customer service strategies to serve 1,200-2,000 donors weekly; resulting in achieving a 20% increase in donor satisfaction scores year over year.
- Works collaboratively with Human Resources team to interview, onboard, and train up to 30 new hires per year.
- Evaluates the performance and behaviors of up to 30 center employees in order to provide end of year and quarterly performance feedback; Works with the Human Resources Department to issue corrective/preventative actions for policy violations.
Assistant Center Manager
Biolife Plasma Services
01.2020 - 09.2022
- Successfully opened new plasma donation center and helped facilitate on-boarding/ training of 40 new staff members.
- Consulted with all other center roles to effectively problem solve, ensure safety of all staff and donors, and provide exceptional customer service
- Coordinated with external vendors and contractors for building maintenance and other contracted services.
- Worked collaboratively with Marketing team to promote business growth and attract new donors; resulting in 20-30 new donors per quarter.
Operations Supervisor
Biolife Plasma Services
01.2019 - 01.2020
- Successfully opened new plasma donation center and helped facilitate onboarding/training of all new staff
- Proposed and implemented various process improvements to support business goals and objectives resulting in a 15% decrease in processing times.
- Ensured the center is staffed with an adequate number of personnel to provide sufficient support based upon center size, structure, and donor flow through scheduling systems
- Monitor and update Environmental Health and Safety standards and regulations within the center by conducting monthly and weekly EHS audits and safety staff meetings
Lead Phlebotomist
Biolife Plasma Services
01.2016 - 12.2019
- In compliance with Standard Operating Procedures (SOPs), supervised center operations daily activities and assist in the daily planning process.
- Provided clear and consistent instructions and directions and communicate performance expectations to 30-40 staff members a day.
- Ensured the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure, and donor flow, while relaying any problems to the management team.
Education
Associate of Applied Science - Healthcare Management
Tarrant County College
North Richland Hills, TX 05.2026
Diploma -
Northeast Magnet High School
Macon, GA05.2011
Skills
- Staff Training and Development
- Performance Review Management
- Health and Safety Compliance
- Facility Management
- Scheduling Proficiency
- Team Building Expertise
- Hiring and Onboarding
- Operations Oversight
- Regulatory Standards
- Payroll Administration and Timekeeping
Certification
BLS Certification, American Heart Association, 01/01/22- Current
Timeline
Assistant Center Manager
Biolife Plasma Services
09.2022 - Current
Assistant Center Manager
Biolife Plasma Services
01.2020 - 09.2022
Operations Supervisor
Biolife Plasma Services
01.2019 - 01.2020
Lead Phlebotomist
Biolife Plasma Services
01.2016 - 12.2019
Diploma -
Northeast Magnet High School
Associate of Applied Science - Healthcare Management
Tarrant County College
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