Shavante’ Thacker
Benbrook
Summary
Motivated and results-driven leader with extensive experience in training, customer support, and team development. Recognized for strategic thinking, adaptability, and a commitment to excellent service delivery. Proven ability to provide clear and timely support through phone, chat, and email, while maintaining a positive, solution-oriented approach in high-volume environments. Adept at balancing company policies with empathetic problem-solving to strengthen customer trust and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Continuous Skills Development Lead
Walmart Distribution Center
01.2021 - Current
- Led onboarding sessions and facilitated hands-on training for new hires, maintaining an organized schedule and adapting to shifting department needs.
- Created process documentation and implemented training resources to support internal systems and new initiative rollouts.
- Analyzed associate performance data using Excel and dashboards; tailored support and coaching based on individual progress.
- Worked across departments to resolve onboarding issues, applying problem-solving techniques and maintaining positive engagement across stakeholders.
- Modeled and encouraged adaptability, empathy, and professional communication in all interactions with new and existing team members
- Adaptability Independent & Team Contributor Critical Thinking
- Typing Speed: 40+ WPM
Certified Medical Assistant
USMD
01.2020 - 01.2021
- Delivered compassionate and accurate support to patients via phone, email, and in-person communication.
- Managed appointment scheduling, authorizations, and provider correspondence using EMR (EPIC)
- Triage responsibilities require problem-solving and collaboration across internal departments.
- Maintained a customer-first approach, helping patients navigate care efficiently and calmly—even in escalated or sensitive situations.
Lead Certified Medical Assistant
Grace Health
01.2016 - 01.2020
- Oversaw MA team workflow, coordinated patient care, and maintained HIPAA compliance across all records and communications.
- Applied critical thinking and technical knowledge to address complex patient concerns and team challenges.
Director’s Assistant
S.N.A.P. Preschool
01.2011 - 01.2016
- Managed internal operations, communications, registration, and programming. Ensured smooth coordination between departments and stakeholders.
- Handled sensitive escalations with professionalism, compassion, and policy alignment.
Education
B.S. - Business Administration
Southern New Hampshire University
A.S. - Medical Assisting
Davenport University
01.2011
Diploma - Medical Billing
Davenport University
01.2006
High School Diploma - undefined
Howland High School
01.2000
Skills
- Excellent Communication (Verbal & Written) Phone, Email, Chat Support
- Conflict Resolution & De-escalation Techniques
- MS Office 365 (Word, Excel, Outlook, PowerPoint) EMR (EPIC) Internet Navigation
- Data Analysis & Dashboard Monitoring
Certification
- All Lines Adjuster License (2023)
- American Red Cross First Aid/CPR/AED Certified (2024)
Timeline
Continuous Skills Development Lead
Walmart Distribution Center
01.2021 - Current
Certified Medical Assistant
USMD
01.2020 - 01.2021
Lead Certified Medical Assistant
Grace Health
01.2016 - 01.2020
Director’s Assistant
S.N.A.P. Preschool
01.2011 - 01.2016
A.S. - Medical Assisting
Davenport University
Diploma - Medical Billing
Davenport University
High School Diploma - undefined
Howland High School
B.S. - Business Administration
Southern New Hampshire University
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