Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shavaria Thompson

Fort Lauderdale,FL

Summary

Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education

Work History

Collections Agent

Alorica
Hialeah, Florida
06.2024 - 07.2025
  • Managed inbound and outbound calls to collect outstanding payments.
  • Negotiated payment plans with customers to resolve account issues.
  • Recorded customer interactions in the CRM system for accurate tracking.
  • Collaborated with team members to improve collection strategies.
  • Maintained compliance with company policies and industry regulations.
  • Educated customers on payment processes and account status updates.
  • Negotiated payment plans with customers to ensure timely repayment of debt.

Customer Service Lead

Alorica
Hialeah, Florida
06.2024 - 07.2024
  • Led team in providing exceptional customer service support.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Trained new team members on customer service protocols.
  • Monitored team performance and provided constructive feedback.
  • Utilized CRM software to track customer interactions and feedback.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.

Cashier

Home Depot
Hialeah, Florida
08.2022 - 03.2023
  • Processed customer transactions using point-of-sale systems efficiently.
  • Assisted customers in locating products throughout the store.
  • Maintained cleanliness and organization at checkout and surrounding areas.
  • Handled cash, credit, and gift card payments accurately.
  • Provided exceptional customer service by addressing inquiries promptly.
  • Collaborated with team members to ensure smooth store operations.
  • Educated customers on product features and promotions effectively.

Education

Associate of Science - Radiology Technician

Keiser University
Fort Lauderdale, FL
04.2025 - 07.2025

Seagull Alternative High School
Fort Lauderdale, FL

Skills

  • Customer service
  • Team collaboration
  • Payment negotiation
  • Data entry
  • Problem resolution
  • Effective communication
  • Account management
  • Credit adjustments
  • Delinquent account management
  • Repayment negotiations
  • Financial controls development
  • Goal orientation
  • Account auditing
  • Goal-oriented mindset
  • Goals and performance
  • Record keeping proficiency
  • Active listening
  • Relationship building
  • Event planning
  • Decision-making

References

References available upon request.

Timeline

Associate of Science - Radiology Technician

Keiser University
04.2025 - 07.2025

Collections Agent

Alorica
06.2024 - 07.2025

Customer Service Lead

Alorica
06.2024 - 07.2024

Cashier

Home Depot
08.2022 - 03.2023

Seagull Alternative High School

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