Shavawn Blakeney

MDVIP

05.2014 - 01.2025

Facilitated Member Services New Hire Training and nesting process for 36 new hire candidates quarterly.
Developed Member Services Coaching Plan initiative for managers and supervisors, increasing employee retention 12%.
Optimized departmental performance with thorough needs assessments, aligning Social Style, Member Retention, and De - Escalation training programs to business objectives.
Achieved greater efficiency by leveraging technology and digital tools i.e. Kahoot! for learning management, content creation, and reporting.
Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
Led cross-functional teams to develop organizational competency models, providing clear career pathways and development opportunities for all employees.
Collaborated with cross-functional teams weekly to integrate relevant industry trends into training materials and course content.
Managed budgets and resources effectively, ensuring timely completion of all assigned projects within allocated constraints.
Increased employee engagement, delivering customized training solutions tailored to individual learning styles.
Boosted employee satisfaction scores 7% by regularly reviewing and updating existing courses to maintain relevance and deliver the MDVIP Value Proposition.
Successfully trained 85% of struggling new hires who went on to be successful in the organization.

Summary