Shaveh Jackson

• Collaborated with local and external organizations to coordinate volunteer participation in community events.
• Organized training programs for volunteers.
• Maintained accurate and up-to-date volunteer records, including contact information, availability, and areas of interest.
• Liaised with department heads to assess volunteer needs and align resources effectively.
• Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns.
• Facilitated conflict resolution among volunteers to maintain a positive and productive environment.

• Kept records of parts and equipment used in projects to update inventory.
• Used the POS system to ring up customer purchases, process payments, and issue receipts.
• Disassembled dysfunctional machinery to perform root cause analysis and repairs.
• Worked with cross-functional teams to achieve goals.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• I acquired the top sales record in my region and across all company sectors.
• Traveled to the consumer's home for on-site repairs in a company vehicle.
• Tested and calibrated instruments to ensure accuracy and reliability of data.

Transitioned 375 displaced North Nashville residents into a leveraged outcome, utilizing community donations, resources, and government grant funding.

• Organized city-wide deliveries for affected community members.
• Collaborated with many nonprofits, donors, volunteers, and media outlets.
• Assessed the immediate needs of those affected by the tornado and aided families with short-term and long-term recovery care.
• Managed multiple donation sites while converting the Northwest YMCA of Nashville into a 24-hour shelter.
• Tracked inventory for donations received and donations given to the community members at a regulated state level.
• Organized community events with United Way, FEMA, and UMCOR, referring survivors to on-site case management services for tornado disaster recovery.
• Provided rapid re-housing services and referrals to displaced families.
• Facilitated a group meeting for team engagements and updates.
• Assisted community members through a 24-hour hotline, hybrid remote, and in-office at the McGruder Community Center.

• Utilized Charity Tracker to input prior state services, current services offered, and any available referrals of over 25 cases
• Liaised cross-functionally amongst organizations to develop a comprehensive merge of services for North Nashville residents
• Assessed housing needs per case and provided maximum resources allotted
• Collaborated with local contractors and the city of Nashville for debris cleanup and tree removal
• Assisted families with immediate care needs, food, housing, medication
• Assisted families with home repair services or provided lump sum payments to families with total lost homes

• Maintained strong alliances with local CDL schools, a trusted relationship, and a continuous funnel of applicants.
• Communicated duties, compensation, benefits, and expectations with drivers.
• Facilitated a successful recruitment process to source proven candidates in alignment with companies' employment goals.
• Conducted interviews to ensure solid cultural alignment between the client and the candidate.
• Conducted onboarding procedures such as background screening, motor vehicle records checks, and job history verifications.
• Developed and implemented recruiting strategies to meet current and anticipated demand needs.
• Managed full-cycle recruiting process, from sourcing candidates to extending offers.

• Supported the hosting of quarterly events for approximately 200 community members.
• Developed plans and hosted three community supper focus groups.
• Orchestrated the connections between 91 North Nashville residents and Gideon's Army services.
• Worked closely with team members to deliver project requirements and develop solutions to meet the deadlines of the fiscal year.
• Collaborated with partners and funders to implement programs.
• Managed referrals to confirm linkage with resources on the nationwide charity tracking site.
• Developed outcomes-based work plans based on community needs.

• Received a $76k settlement paid in full the first week out of training.
• Created repayment plans based on account holders' financial status, and repayment abilities.
• Maintained accurate records, and reported on collection activity and accounts receivable status.
• Processed payments and refunds quickly to maximize efficiency and meet performance targets.
• Administered the delinquency cycle from start to finish, managing collections calls, skip tracing, outside collections agency coordination, and related litigation.
• Arranged for debt repayment and established repayment schedules based on customers' financial situations.
• Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighbors.
• Persuaded customers to pay amounts due on credit accounts, damage claims, non-payable checks, and to return merchandise.

• I completed 8 weeks of business school and received a Customer Service Professional certificate.
• Evaluated customer account information to resolve technical, financial issues, and determined potential solutions.
• Cultivated impactful relationships with customers, and drove business development by delivering product knowledge.
• Assisted customers with deposits, withdrawals, transfers, and other banking transactions electronically.
• Participated in ongoing training to enhance my own job skills.
• Upskilled to mortgage, flex lines of credit, and high-value business accounts, becoming a fully skilled teller.
• Promoted to the fraud analyst position after 8 months of consistent account recovery metrics.