Shavell Mason

• Developed and implemented comprehensive recruiting strategies to attract qualified candidates for sales positions.
• Created job postings, sourced talent, screened resumes, conducted interviews and negotiated salaries.
• Coached hiring managers on best practices for interviewing and selection of top-tier sales professionals.
• Managed end-to-end recruitment process from initial contact through onboarding and orientation of new employees.
• Maintained applicant tracking system database to track progress of open positions.
• Collaborated with HR team members on projects related to diversity initiatives, compensation plans and employee retention efforts.
• Participated in meetings with executive leadership teams to discuss current staffing needs in the sales organization.

• Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
• Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
• Negotiated repayment arrangements with customers to ensure timely payments were made.
• Researched account discrepancies and identified areas of improvement in the collections process.
• Prepared monthly reports on collection activities, aging status and performance metrics.
• Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
• Provided excellent customer service while collecting past due amounts from customers.
• Developed relationships with customers to encourage resolution of overdue accounts.
• Adhered to established policies regarding debt collection processes and procedures.
• Ensured compliance with applicable laws related to debt collection practices.

As a Technical Support Expert and Sales Representative, it was important to maintain exceptional customer service while providing support and solutions for customers’ inquiries lost or damaged devices and resolving customer device issues. Responsibilities included:

• Evaluate and assist with customer concerns

.• Sell smart home products on every inbound call.

• Explain device capabilities, wireless carrier data product

offerings and company policies.

• Meet goals by growing from feedback coaching.

• When needed, escalate calls to the appropriate tier of

customer service function.

• Troubleshooting
• Provide client solutions

As part of my Career at Maraki Inc. I was able to consistently take home over $1,500+ in commission weekly selling telecommunications products while teaching others to perform as well.

• Wining several competitions against some of the top sales professionals in the company.

• Traveled with the company in order to connect and learn from consultants in the industry as a result of hitting sales and quality metrics required quarterly.

• Commit to and reap the benefits of self-development.

• Led and developed a team of 5 sales professionals.

• Interview, hire and train New Recruits.

• Strategize as a part of the leadership team, on how to execute for our clients.

• Retail Sales and Direct Marketing

• Selling telecommunication products

• Outsource Marketing for AT&T

• Senior Account Management

• Client Solutions • People/ Personal Development

• Recruiting • Interviewing • Training • Team Building

My Position as assistant manager helped to form and also thrive in communication and problem-solving skills.

• Maintained clarity and focus in high paced and stressful situations while still being able to balance satisfying the needs of customers along with fellow team members
• Learned great computer skills through ordering, inventory and scheduling.
• Trained in customer service and understand the power of maintaining a positive and professional attitude.