Shaveria Holliman
Orlando,FL
Summary
Professional leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Manager
Macys Department Store
02.2024 - Current
- Developed and implemented strategic business plans to enhance operational efficiency.
- Led cross-functional teams to improve project delivery timelines and quality standards.
- Analyzed market trends to inform decision-making and identify growth opportunities.
- Streamlined processes to reduce costs and improve resource allocation across departments.
- Managed budgeting processes, ensuring alignment with organizational goals and financial targets.
Medical Receptionist
Hypertension and Kidney Specialists
01.2023 - 02.2024
- Processed insurance claims and verified patient eligibility with precision and efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new staff on front desk operations and clinic protocols to ensure consistency.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
Kidney Clinic
06.2021 - 01.2023
- Managed patient scheduling and coordinated appointments for optimal clinic workflow.
- Receive, request and upload lab results
- Assisted medical staff by preparing necessary documentation for patient consultations.
- Improved patient experience by resolving inquiries and addressing concerns promptly.
- Make appointments for new and existing patients
- Confirm all patient appointments
- Collect patient co-pays and past balances
- Sent and organized authorized referrals
- Created and documented missed patient appointments
- Answer patients phone calls in addition to providing rapid problem solving.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Representative
CDK Global
02.2019 - 06.2021
- Provided phone-based customer service to assist clients in scheduling and confirming
appointments. - Handled confidential customer information with discretion and accuracy.
- Maintained productivity goals and call resolution metrics in a high-volume environment.
- Documented calls and resolved client inquiries through CRM systems.
- Monitored account receivables to identify trends and proactively address potential issues.
- Strengthened relationships with referring providers by maintaining open communication lines regarding patient financial matters.
Education
Associate of Science - Nursing
Wiregrass Georgia Technical College
Valdosta, GA05-2024
Technical License - Esthetician
Wiregrass Georgia Technical College
Valdosta, GA03.2022
Associate of Science - Business Administration
Georgia Military College
Milledgeville, GA05.2019
Skills
- Customer Service
- Customer Support
- Microsoft Office [Word, Powerpoint, Excel] (6 years)
- Conflict Management (3 years)
- Administrative Experience
- Office Management
- HIPA
- EMR Systems
- Microsoft Outloook
- Medical Records
- Medical Terminology
- Leadership
- Computer literacy
- Typing
- Medical billing
- Medical records
- Employee management
Certification
- State of Georgia Licensed Esthetician
- State of Florida Licensed Facial Specialist
- DOULA (DONA certification in progress)
Additional Information
- Key Skills
- Knowledge of business laws
- Business etiquette
- Excellent in accounts
- Routing and distributing incoming manual mails and emails
- Keeping records of everyday email and other business correspondence
- Appointments setter
- Ability to use PCs and MAC systems
- Knowledge of Microsoft Office application
- Time Management
- Preparing formal and informal business documents
- Excellent in Grammar and Spellings
Timeline
Business Manager
Macys Department Store
02.2024 - Current
Medical Receptionist
Hypertension and Kidney Specialists
01.2023 - 02.2024
Medical Receptionist
Kidney Clinic
06.2021 - 01.2023
Customer Service Representative
CDK Global
02.2019 - 06.2021
Associate of Science - Nursing
Wiregrass Georgia Technical College
Technical License - Esthetician
Wiregrass Georgia Technical College
Associate of Science - Business Administration
Georgia Military College
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