Shavesia Macon

• Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
• Assisted in dental procedures, such as scaling and root planing.
• Performed routine laboratory functions, including taking alginate impressions for study models.
• Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
• Greeted incoming patients, verified insurance coverage and scheduled appointments.
• Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
• Set up operatories with appropriate instruments for each procedure prior to patient arrival.
• Ensured that all paperwork was completed accurately prior to patient departure from office visit.
• Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
• Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.

• Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
• Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Maintained a neat, clean and organized environment throughout the office.
• Fabricated temporary crowns or bridges from impressions taken by the dentist.
• Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.

Assist dentists in a wide range of procedures including fillings, crowns, extractions, and implants, ensuring smooth workflow and patient comfort

- Prepare and maintain sterile environment, adhering to strict OSHA guidelines and infection control protocols -

Conduct patient intake, including documentation of medical history and vital signs -

Perform digital radiography, following strict safety protocols and producing high-quality diagnostic images

- Educate patients on pre- and post-operative care, oral hygiene, and treatment plans

- Manage appointment scheduling and patient flow, optimizing practice efficiency

- Prepare dental materials and assist in the creation of impressions, casts, and prosthetics

Performed general chair-side duties for general dentistry, endodontic procedures, and oral surgery

- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care

- Assisted in four-handed dentistry techniques, improving procedure efficiency

- Created dental impressions for diagnostics, opposing models, and study casts

• Promoted to Lead RDA for Traveling team while working with Mint
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
• Documented patient dental health information, medical history and vital signs for future reference
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions

• Performed general chair-side duties for general dentistry, endo procedures and oral surgery
• Educated patients by giving oral hygiene, plaque control and postoperative instructions
• Assisted dentist with paperwork and billing protocol for both routine and less common procedures
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety

• Answered customer telephone calls promptly to avoid on-hold wait times
• Answered constant flow of customer calls with minimal wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Provided primary customer support to internal and external customers
• Responded to customer requests for products, services and company information
• Recommended products to customers, thoroughly explaining details
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Evaluated account and service histories to identify trends, using data to mitigate future issues
• Met customer call guidelines for service levels, handle time and productivity
• Educated customers about billing, payment processing and support policies and procedures
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals