Shavina Hill
Las Vegas,NV
Summary
Hardworking, knowledgeable, and well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Personal Care Assistant
Freedom Care
Las Vegas, NV
12.2022 - Current
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
Personal Care Assistant
Nevada Personal Care Services
Las Vegas, NV
10.2021 - 12.2022
- Provided ongoing compassionate patient care for each client.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Followed care plan and directions to administer medications.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
Customer Service Agent
Sitel
Las Vegas, NV
08.2021 - 01.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Caregiver
In Home Supportive Services
Lancaster, California
09.2011 - 06.2021
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Monitored vital signs and medication use, documenting variances and concerning responses
- Transported patients to and from medical, dental and personal care appointments
Customer Service/Clerical
Manpowergroup
Las Vegas, NV
06.2007 - 05.2011
- Assisted customers with questions
- Addressed customer service inquiries quickly and accurately
- Kept office records organized and supplies well-stocked
- Answered office phone and schedule appointments
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage
Cashier Sales Associate
7-11
Lancaster, NV
01.2010 - 04.2011
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Greeted incoming customers and provided personable and knowledgeable service
- Prepared food
- Arranged updated promotional displays
Education
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSome College (No Degree) -
Antelope Valley College
Lancaster, CASkills
- Credit and cash transactions
- Cash drawer balancing
- Liquor regulations and compliance
- Product recommendations
- Credit card payment processing
- Shipping and receiving understanding
- Problem-solving abilities
- Inbound and outbound calling
- Adaptive team player
- Organizational strengths
- Active listening
- Office equipment proficiency
- Clerical support
- First aid and safety
- Grooming and bathing assistance
- Helping with medication
- Quick problem solver
Timeline
Personal Care Assistant
Freedom Care
12.2022 - Current
Personal Care Assistant
Nevada Personal Care Services
10.2021 - 12.2022
Customer Service Agent
Sitel
08.2021 - 01.2022
Caregiver
In Home Supportive Services
09.2011 - 06.2021
Cashier Sales Associate
7-11
01.2010 - 04.2011
Customer Service/Clerical
Manpowergroup
06.2007 - 05.2011
Some College (No Degree) -
College of Southern Nevada
Some College (No Degree) -
Antelope Valley College
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