Shavineka Ballard

Conducting risk assessments

Identifying potential problems, forming disaster recovery strategies based on research, and prior incidents; monitoring the strategies based on research; and prior incidents;monitoring the strategies; making modifications as necessary and addressing the client's complex disaster recovery needs.

• Responsible for managing 20+ accounts in the IT industry while ensuring quality service
• Having a 93% satisfaction rating for solving all tech issues
• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Software Documentation
• Installing and configuring hardware and software
• Speaking to customers to quickly get to the root of their problem
• Technical documentation.

• Developed and improved the capabilities of a health representative team over the course of two years
• Received a 97% satisfaction rating from professionals after assisting clients
• Exhibited strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
• Kept records of customer interactions and filed documents
• Collaborated with the team to quickly resolve customer complaints with the appropriate action
• Opened, sorted, and distributed incoming messages and correspondence
• Maintained office supply inventories
• Effectively managed approximately 50 incoming calls daily
• Accurate customer feedback.

• Responsible for scheduling patient appointments and making reminder calls to patients
• They inform patients about delays or wait times to ensure they are seen on time while also updating their information at every visit
• Greeting and directing patients to examination rooms
• Scheduling patient appointments and making reminder calls
• Obtaining patients’ addresses, contact details, insurance information, and medical histories
• Updating and verifying patient information at every visit.