Shavis Webb
Denver,CO
Summary
Proven leader with extensive experience in operations management and team building, notably at Motel 6 Hotel. Excelled in driving sales growth and profitability, enhancing customer relations, and mentoring staff to peak performance. Demonstrated expertise in problem resolution and time management, achieving significant organizational improvements and employee satisfaction.
Overview
9
9
years of professional experience
Work History
General Manager
Motel 6 Hotel
2020.03 - 2024.07
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Correctional Lieutenant
Texas Department Of Criminal Justice
2017.04 - 2021.03
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
Cashier Team Lead
McDonald's Restaurant
2015.02 - 2017.02
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Bachelor of Criminal Justice -
Grambling State University
Grambling, LA01.2022
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Time Management
- Customer Relations
- Staff Management
Timeline
General Manager
Motel 6 Hotel
2020.03 - 2024.07
Correctional Lieutenant
Texas Department Of Criminal Justice
2017.04 - 2021.03
Cashier Team Lead
McDonald's Restaurant
2015.02 - 2017.02
Bachelor of Criminal Justice -
Grambling State University
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