Shavnit Kumar

Resolved customer inquiries through phone, email, and chat with accurate, timely follow-up. Processed account updates and verified documentation to maintain service accuracy and compliance. Coordinated with internal teams to resolve order, delivery, and title-related issues. Documented interactions in CRM systems to support consistent case tracking and handoffs. Demonstrated ability to work independently as well as collaboratively with other team members. * Developed strong interpersonal skills through face-to-face interactions with customers. Provided excellent customer service by responding to inquiries in a timely and efficient manner. Applied Strong Leadership Talents and Problem-Solving Skills to Maintain Team Efficiency and Organize Workflows. Evaluated Employee Performance and Coached and Trained to Improve Weak Areas. Maintained Compliance with Company Policies, Objectives and Communication Goals. Handled Customer Complaints, Resolved Issues and Adjusted Policies to Meet Changing Needs. Tracked And Prepared Quarterly Reports to Present to Leadership. Maintained Clean and Well-Organized Production Areas to Avoid Violations or Unnecessary Work Delays Due to Hazards or Inefficient Layouts. Investigated All Service Failures. Responded To And/or Investigate Concerns Reported by The Customer's Supervisory Personnel. Coordinated Supply Inventory and Purchases for Operational Necessities and Ensure Adequate Supplies Are Available to Meet Customer Standards.

Restocked merchandise to maintain organized, customer-ready sales floor displays. Assisted customers with product location, availability, and basic service needs. Operated handheld scanners to verify inventory and support accurate stock replenishment. Processed freight and backroom items following safety and handling procedures.

Picked and prepared online grocery and general merchandise orders accurately and efficiently. Used handheld devices to view orders, locate products, scan items, and update order status. Checked item quality, quantities, packaging, and expiration dates before selecting products. Found suitable substitutions when requested items were unavailable and followed customer preferences. Packed orders carefully to prevent damage and keep refrigerated, frozen, and room temperature items separate. Staged completed orders in the correct pickup area and kept them organized for customer collection. Helped load orders into customers’ vehicles and provided friendly, helpful service. Answered customer questions and resolved basic order or product concerns. Restocked items and returned unwanted or misplaced products to their proper locations. Kept carts, equipment, and work areas clean and organized. Followed food safety, sanitation, and workplace safety procedures. Worked with team members to meet order deadlines during busy shifts.

Inspected tires for tread wear, punctures, sidewall damage, and uneven wear. Removed and installed tires and wheels on cars, trucks, and SUVs. Mounted and dismounted tires using tire-changing equipment. Balanced tires and wheels to help reduce vibration while driving. Rotated tires according to service recommendations. Repaired eligible punctures using shop procedures. Checked tire pressure and adjusted it to the vehicle’s recommended specifications. Measured tread depth and identified tires that needed replacement. Inspected wheels, lug nuts, and valve stems for visible damage or wear. Assisted with tire replacement and basic wheel service. Used jacks, lifts, torque wrenches, air tools, and other equipment safely. Followed proper procedures when lifting and securing vehicles. Kept tools, equipment, and work areas clean and organized. Helped customers and coworkers by communicating service needs or concerns. Followed shop safety guidelines and completed work within expected timeframes.