Shavodney Griffin
Charlotte,NC
Summary
Results-driven Sales Consultant who provides customers with tailored solutions to meet their needs. Possess deep understanding of client engagement strategies. Excel in communication, negotiation, and relationship building skills, that are instrumental in achieving sales targets and fostering customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
Modern Nissan Of Lake Norman
Cornelius, NC
03.2024 - Current
- Demonstrate exceptional customer service skills by promptly addressing concerns and effectively resolving issues.
- Stay updated on inventory, features, and specifications to enhance customer service.
- Implement organizational strategies to optimize sales process and enhance customer satisfaction.
- Accurately appraise preowned vehicles and negotiate fair value to facilitate a seamless trade in process.
- Identify customer preferences through in-depth needs assessments and match them with suitable vehicles.
- Establish and nurture customer relationships resulting in increased repeat business and referrals.
Independent Sales and Marketing Representative
PlanNet Marketing
Atlanta, GA
06.2020 - 03.2024
- Streamlined sales process for more efficient transactions for both the client and the company.
- Cultivated lasting partnerships with key industry influencers, leveraging their networks to expand brand awareness.
- Provided valuable insight on market trends, giving the company the ability to make informed decisions on future marketing efforts.
- Developed customized sales presentation tailored to the client's needs, showcasing the unique value proposition of our product.
- Improved brand visibility by creating and engaging in content creation for social media platforms.
Medicare Sales Agent
Assurance IQ
Charlotte, NC
09.2022 - 12.2023
- Advised customers on various aspects of their health insurance policies.
- Followed up with clients regularly to ensure satisfaction and address any issues.
- Assisted customers with selecting appropriate plans based on their needs.
- Maintained accurate records of sales activities and customer interactions.
- Maximized sales opportunities, actively identifying new leads through referrals and networking events.
- Developed and implemented sales strategies to increase enrollments while effectively presenting and explaining plan options.
Financial Coordinator
University of Rochester, Strong Memorial Hospital
Rochester, NY
06.2019 - 09.2022
- Head liaison for Radiation Oncology, coordinated all financial activities for patient accounts in the department.
- Worked closely with other department leaders and social work to examine the financial impact of patient's medical conditions to assess their coverage needs.
- Conducted patient outreach, referred families to community resources or case managers to assist with obtaining healthcare coverage via state-funded Medicaid and Medicare programs for cancer treatment.
- Worked closely with utilization management to process prior authorizations for inpatient and outpatient treatment.
- Improved financial reporting and accuracy by implementing data entry processes.
- Enhanced department efficiency by implementing standardized procedures for all financial coordinating tasks.
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
Rochester , NY
08.2017 - 06.2019
- Assisted with registration process to ensure accuracy of data entered into EHR system.
- Managed referrals between providers, hospitals, labs and other healthcare facilities as needed.
- Collected co-pays and payments from patients at the time of service, scheduled appointments for new and existing patients using electronic health records system.
- Scanned medical documents into the EHR system upon receipt from physicians' offices or patients.
- Verified patient's insurance coverage for eligibility and benefits.
Education
Bachelor of Science - Health Services Administration
Bryant And Stratton College
Rochester, NY08-2017
Skills
- B2B Sales
- Prospecting skills/ Lead Generation/ Business Development
- Strategic Planning/ Contract negotiation and closing tactics
- Customer Relationship Management
- Product and service knowledge
- Community Networking
- Process Improvement/ Performance Management
- Project Management
- Interviewing/ Recruiting
- Digital Marketing/ Communications
- Critical Thinking/ Public Speaking
- Healthcare Finance/ Account Management
- LAH Insurance License
- Team development/ Leader
Certification
- Life, Accident and Health Insurance Licenses
Accomplishments
- Received multiple Strong Star awards as an employee of The University Of Rochester, Strong Memorial Hospital for recognition of ICARE values.
References
References available upon request.
Timeline
Sales Consultant
Modern Nissan Of Lake Norman
03.2024 - Current
Medicare Sales Agent
Assurance IQ
09.2022 - 12.2023
Independent Sales and Marketing Representative
PlanNet Marketing
06.2020 - 03.2024
Financial Coordinator
University of Rochester, Strong Memorial Hospital
06.2019 - 09.2022
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
08.2017 - 06.2019
Bachelor of Science - Health Services Administration
Bryant And Stratton College
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