Shavon Albertini

Answers

• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Answered multi-line telephone system, provided information and directed calls.
• Arranged discharges and patient transportations.
• Prepared admissions charts and scanned records.
• Interacted with customers by phone, email, or in-person to provide information.
• Provided clerical support, addressing routine, and special requirements.
• Delivered clerical support by handling range of routine and special requirements.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received and routed laboratory results to correct clinical staff members.

• Greeted every patient with eye contact, a smile, and a positive statement
• Registered new and existing patients
• Scheduled patient appointments in person or over the phone
• Conducted insurance authorizations and verifications
• Responded to requests for information from patients, providers, and coworkers in a timely manner

• Delivered excellent customer service for an outpatient surgical clinic
• Scheduled surgeries, post and pre-operative appointments
• Faxed, copied, emailed and texted patients to confirm scheduled appointments
• Invoiced and built custom packages for patients
• Collected payments daily when due.

• Scheduled, faxed, emailed, and verified insurance
• Followed-up with patients for prescription refill request
• Initiated referrals for Plan of care in addition to sales of herbal supplements

• Prepared documents for customers and management and manage follow up
• Ensured optimal level of transactions for customers and ensure absence of all issues
• Administered all customer order, managed requests and resolved associate issues for customers
• Ensured optimal level of customer services.

• Inputted client’s biometrics for wellness program, data entry, sorting through electronic fax and placing correspondence in proper client files, Microsoft outlook, various software

• Investigated lost/misplaced files and corresponded with providers to place missing information in audits match records with proper patients.

• Responsible for entering a minimum number of cases per day as established by the supervisor of the Case Entry Specialist
• Identified cases that are insufficient for case processing and processed as incomplete document client communication in cases
• Processed acknowledgement letters and que to client and escalated issues as needed to the Case Entry Team Lead
• Entered and identified correct patient demographics and ensured complete, accurate and timely documentation of all client contact in accordance with data collection policies and procedures developed by the agency and DPW
• Reviewed cases to make sure all case material were appropriately associated in MAS, such as liability settings and demographics.

• Was responsible for directing incoming calls to the appropriate party, coordinating faculty photo shoots for web site, updating and editing web profiles, ordering and stocking inventory, daily office functions including but not limited to faxing, photocopying and scheduling.