Shavon Alexander
Royal Oak,MI
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Branch Operation Manager
American Heritage Protective Services Inc.
02.2024 - Current
- Lead multi-site operational team, ensuring top performance, compliance, and guest satisfaction.
- Coach and develop team leads and officers through regular feedback, training, and performance check-ins.
- Resolve escalations and operational issues in partnership with clients and internal teams.
- Monitor KPIs, identify trends, and implement process improvements to drive service excellence.
- Foster inclusive, high-performing culture focused on safety, accountability, and continuous growth.
- Managed daily branch operations for optimal productivity and customer satisfaction.
CENTER OPERATIONS MANAGER
Takeda Pharmaceuticals / BioLife,/Immunotek
10.2021 - 02.2024
- Led daily operations, managing 30-member team for compliance.
- Developed talent with goal-oriented plans.
- Ensured donor retention and customer service excellence.
- Managed audits, resolving issues effectively.
- Attained production goals, maintaining regulatory compliance.
Operations Manager
First Student
01.2020 - 02.2021
- Supervised location operations, ensuring adherence to company policies and procedures.
- Assisted in managing daily operations, including billing, payroll, and compliance.
- Resolved client complaints efficiently, maintaining high satisfaction and operational efficiency
Police Officer
Reedely Police Department
02.2019 - 03.2020
- Participated in ongoing training opportunities to stay current on best practices, maintaining high levels of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Branch Operations Manager
Us Securtiy Associates
01.2017 - 04.2019
- Recruited and managed staff, enhancing operational efficiency.
- Developed client contracts, maintaining strong sales relationships.
- Analyzed financials, ensuring budget adherence.
- Set sales goals and adjusted for optimal performance.
- Oversaw vehicle fleet operations, ensuring logistical efficiency.
Communication Dispatcher
Fresno Police Department
11.2013 - 01.2017
- Answered emergency calls, operated CAD system, testified in court
- Collaborated with agencies, maintained legal knowledge
- Ensured service efficiency, adhered to protocols
- Offered public assistance, ensured compliance
Education
Bachelor of Science - Business Management
DeVry University
RemoteTimeline
Branch Operation Manager
American Heritage Protective Services Inc.
02.2024 - Current
CENTER OPERATIONS MANAGER
Takeda Pharmaceuticals / BioLife,/Immunotek
10.2021 - 02.2024
Operations Manager
First Student
01.2020 - 02.2021
Police Officer
Reedely Police Department
02.2019 - 03.2020
Branch Operations Manager
Us Securtiy Associates
01.2017 - 04.2019
Communication Dispatcher
Fresno Police Department
11.2013 - 01.2017
Bachelor of Science - Business Management
DeVry University
Similar Profiles
Cheynetria FranklinCheynetria Franklin
Concessions Worker at American Heritage Protective Services Inc.Concessions Worker at American Heritage Protective Services Inc.
James GalbreathJames Galbreath
Franciscan Hospital Shift Supervisor Public Safety at American Heritage Protective Services Inc.Franciscan Hospital Shift Supervisor Public Safety at American Heritage Protective Services Inc.
Karina VegaKarina Vega
Scheduling Specialist at American Heritage Protective ServicesScheduling Specialist at American Heritage Protective Services
Sawyer WalkerSawyer Walker
Aero Manufacturing Lead at FORMULA SAEAero Manufacturing Lead at FORMULA SAE
Emily GarciaEmily Garcia
Implementation Specialist at Michigan Health CouncilImplementation Specialist at Michigan Health Council