Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shavon Armstrong

Shreveport,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive Direct Service Worker passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Direct-support-professional

Morning Sun
06.2020 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated

Direct Service Worker

Metro Client Care
07.2017 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment
  • Monitored progress and documented patient health status changes to keep care team updated
  • Developed rapport to create safe and trusting environment for care
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Assisted disabled clients to support independence and well-being

Customer Service Representative

Teleperformance USA
04.2014 - 10.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Child Care Provider

Shavon's Childcare Services
06.2010 - 07.2013
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Met with parents about daily activities, positive developments, and issues.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Maintained effective schedule balance between rest periods, active play, and instruction
  • Taught children to organize toys, wash hands, and share by leading by example

Cashier

SUBWAY®Restaurants
06.2007 - 05.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business

Education

High School Diploma -

Green Oaks Performing Arts Academy
Shreveport, LA
2009

Skills

  • Medical Reminders
  • Diet and Nutrition
  • Care Plan Assessment
  • Client Requirements
  • Active Listening
  • Good Telephone Etiquette
  • First Aid/CPR
  • Flexible and Adaptable
  • Problem-Solving
  • Dependable and Responsible

Certification


  • CPR
  • First Aid

Timeline

Direct-support-professional

Morning Sun
06.2020 - Current

Direct Service Worker

Metro Client Care
07.2017 - Current

Customer Service Representative

Teleperformance USA
04.2014 - 10.2019

Child Care Provider

Shavon's Childcare Services
06.2010 - 07.2013

Cashier

SUBWAY®Restaurants
06.2007 - 05.2009

High School Diploma -

Green Oaks Performing Arts Academy

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Shavon Armstrong