Shavon Beasley
Citrus Heights,CA
Summary
Compassionate and dedicated Mental Health Technician with a background in behavioral health and acute care. Strong commitment to patient advocacy. Experienced in providing support to meet psychiatric and physical nursing care needs. Seeking to contribute expertise in therapeutic techniques and collaborative care to support individuals in their recovery journey.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Sierra Vista Hospital
Sacramento, CA
10.2022 - Current
- Delivered direct support to patients, aiding in daily activities and personal care.
- Delivered tailored assistance to clients managing diverse mental health conditions, such as anxiety, depression, and developmental disabilities.
- Implemented behavior modification techniques to aid program group management.
- Collaborated with interdisciplinary teams to create customized treatment plans.
- Helped develop and maintain an inclusive environment: that promotes the emotional and intellectual growth of all clients.
- Conduct regular assessments and document clients progress and changes in behavior.
- Facilitate group therapy sessions, fostering a supportive and empathetic environment for participants.
- Worked directly with clients to provide individualized support during lessons and activities.
In Home Support Services
07.2008 - 05.2022
- In Home Support Services (IHSS) Assist clients with ADL’S, meal preparation, dressing, bedding, assisting with showering as needed, administer daily medication, interacting with clients in daily activities, cooking, companionship, cleaning client’s rooms.
- Taking clients to and from appointments, outings, counseling clients for independent living.
- Build long term rapport with clients, accurately explained details of client’s well-being.
- Guaranteed positive client experiences and resolved all clients’ complaints.
- Built long-term client relationships and advised clients on positive directions.
- Monitored clients throughout the day in a professional manner
- Always maintained a positive attitude.
Mental Health Worker
Nursefinders
11.2004 - 08.2009
- Patient Care: Provide direct support to patients, including assisting with daily activities and personal care.
- Monitoring Behavior: Observe and document patients’ behavior and emotional status to identify any changes or concerns.
- Crisis Intervention: Respond to patient crises, using de-escalation techniques and implementing safety protocols.
- Treatment Support: Assist in implementing treatment plans developed by mental health professionals, including facilitating therapeutic activities.
- Communication: Maintain clear communication with the healthcare team, reporting any changes in patient conditions or behaviors.
- Documentation: Accurately record patient information, including progress notes and incident reports, in compliance with legal and ethical standards.
- Education: Educate patients and their families about mental health issues and treatment options.
- Environment Maintenance: Help maintain a safe and supportive environment by ensuring cleanliness and order in patient areas.
- Medication Management: Assist with medication administration and monitoring, ensuring compliance with prescribed treatment regimens.
- Support Groups: Facilitate or assist in support group sessions, promoting social interaction and skill development among patients.
Customer Service Representative
AT&T
07.2003 - 12.2005
- Respond to customer inquiries via phone, email, and chat, providing accurate information about services, products, and billing issues.
- Resolve customer complaints effectively and empathetically to ensure a high level of customer satisfaction, successfully achieving a resolution in 90% of cases on the first call.
- Educate customers about various AT&T products and services, resulting in an increase in upsell conversions by 75%.
- Collaborate with team members to improve processes and enhance the overall customer experience, contributing to a team-centered environment.
- Document customer interactions and feedback in the CRM system, maintaining clear and detailed records for future reference.
Education
Social Services
Folsom Lake College
Skills
- Client-centered care
- Behavior modification
- Complex problem solving
- Crisis intervention
- Communication skills
- Documentation and reporting
- Physiology Knowledge
- Team Collaboration
- Individual and group therapy
- Knowledge of Anatomy
- De-escalation training
- Computer skills
- Medical terminology
- De-escalation techniques
Certification
- CPR Certification -Current
- CPI Training -Current
Timeline
Mental Health Technician
Sierra Vista Hospital
10.2022 - Current
In Home Support Services
07.2008 - 05.2022
Mental Health Worker
Nursefinders
11.2004 - 08.2009
Customer Service Representative
AT&T
07.2003 - 12.2005
Social Services
Folsom Lake College