Shavon Clement
Philadelphia,PA
Summary
To obtain a position where I can contribute my skills, knowledge and experience to an organization/company that will give me an opportunity to develop my career. Professional courier with comprehensive experience in mail handling and delivery services. Known for consistently meeting delivery deadlines and maintaining high standards of accuracy and reliability. A collaborative team player who adapts to changing conditions and effectively manages time. Skilled in route optimization and customer service. Diligent [Carrier] with proven ability to manage delivery routes and ensure timely mail distribution. Successfully maintained accurate records and provided excellent customer service, enhancing community trust. Demonstrated strong organizational skills and proactive approach to problem-solving.
Overview
12
12
years of professional experience
Work History
City Carrier Assistant
Post Office USPS
02.2022 - Current
- Delivery and collection of mail
- Sort mail, load it onto trucks or carry it by hand, travel along planned routes, and deliver mail to home and businesses
- Collect outgoing mail and handle postage payments
- Obtain signatures for registered mail
- Deliver documents and parcels to businesses and homes
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Worked closely with other employees in mail office and handled various administrative tasks.
Direct Support Professional
Community Options Inc
04.2020 - 05.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Transport Driver
Drexel University
03.2021 - 11.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Boosted customer satisfaction through timely communication and addressing concerns promptly.
- Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
- Conducted thorough pre-trip and post-trip vehicle inspections to ensure safety and operational reliability.
Assistant Manager
DTLR, Inc
08.2017 - 03.2020
- Works to ensure year to year sales growth
- Ensures control and protection of retail store inventory as follows:
- Controls shrink to company standards
- Inspects and reviews deliveries for proper quality and quantity
- Completes accurate and regular merchandise inventory counts
- Accurately accounts for all un-saleable merchandise
- Maintains adherence to all company policies and procedures
- Assists with hiring, training, motivating, coaching, and developing store associates
- Maintains a safe and clean retail environment for all associates and customers
- Assists in the completion of accurate and regular merchandise inventory counts
- Supports the training of all employees in suggested selling and merchandising techniques
- Assists with preparation, presentation and display of visual merchandising and in-store marketing programs, as directed by the Store Manager or District Manager
- Ensures that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
- Works with the Store Manager to evaluate performance issues, coaching opportunities and annual evaluations for store associates
- Follows standard security and controls shrink by enforcing shoplifter identification procedures and employee theft prevention
- Maintains and presents a positive, enthusiastic attitude toward job and company
- Performs other duties as may be assigned
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Environmental Services
Genesis HealthCare
07.2017 - 05.2018
- Collecting dirty linens from guest rooms and public area
- Sorting and washing laundry according to color, fabric, and type
- Operating washing machines and dryers, ensuring proper settings and temperature
- Folding and ironing linens and towels
- Perform variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Adhere strictly to rules regarding health and safety and be aware of any company related practices
- Deal with reasonable complaints/request with professionalism and patience
Assistant Manager
Dollar General
04.2016 - 07.2017
- Open the store a minimum of two days per week; close the store a minimum of two days per week
- Authorize and sign for refunds and overrides; count register; deposit money in bank
- Assist in ensuring the financial integrity of the store through strict cashier accountability, key control, and adherence to company security practices and cash control procedures
- Manage store in Store Manager's absence
- Assist Store Manager, as directed, with scheduling employees; enter payroll information into computer
- Assist Store Manager, as directed, in providing adequate training for employees
- Review operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors
- Order drop-shipments and other areas of store as designated by store manager
- Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis
- Assist with the efficient staging, stocking and storage of merchandise; unload trucks
- Ensure that merchandise is presented according to established practices and Store Manager direction; utilize merchandise fixtures properly including presentation, product pricing and signage
- Assist in plan-o-gram implementation and maintenance
- Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
- Conduct safety meetings; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment
- Provide superior customer service leadership
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications
- Assist Store Manager in ensuring employee compliance
- Complete all paperwork and documentation according to guidelines and deadlines
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier
Rite Aid
07.2012 - 04.2016
- Provided excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints
- Completed customer transactions on the cash register
- Reconciled cash register drawers at the end of the shift
- Ensured the appearance of the store is pleasing to the customer and meets the requirements of the corporate office, including all housekeeping tasks
- Stocked store shelves and end-caps with merchandise when it is delivered to the store
- Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable
- Assisted with the operation of the One-hour Photo department, if applicable
- Built displays of merchandise and complete new plan-o-grams sent from the corporate offices
- Completed inventory counts and order merchandise based on the results
- Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over
- Assisted with price markdowns and changes for merchandise on the shelves
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Diploma -
Olney West High School
Philadelphia, PA01.2012
Skills
- Retail Management
- Customer Service
- Store Management Experience
- Payroll
- Inventory Control
- Computer Skills-Microsoft Word
- Relationships and rapport
- End-Of-Run Report (EOR)
- Mail Sorting Proficiency
- Reliability and punctuality
- Strong Work Ethic
- Effective Communication
- Organizational abilities
- Undeliverable mail handling
- Postal law knowledge
- Safe driving techniques
- Time Management
- Attention to Detail
- Fast Learner
- Flexible Schedule
- Team Support
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Sorting and washing laundry
- Folding clean laundry
- Ordering cleaning supplies
- Guest Request Response
Personal Information
- Title: Assistant Manager
- Work Permit: Authorized to work in the US for any employer
Otherskills
- Photocopying
- Answering Phone
- Filing
- Data Entry
- Team Player
- Communication
- Time Management
- Organizational Skills
Timeline
City Carrier Assistant
Post Office USPS
02.2022 - Current
Transport Driver
Drexel University
03.2021 - 11.2022
Direct Support Professional
Community Options Inc
04.2020 - 05.2023
Assistant Manager
DTLR, Inc
08.2017 - 03.2020
Environmental Services
Genesis HealthCare
07.2017 - 05.2018
Assistant Manager
Dollar General
04.2016 - 07.2017
Cashier
Rite Aid
07.2012 - 04.2016
Diploma -
Olney West High School
Similar Profiles
Stephan SlaughterStephan Slaughter
Postmaster EAS-26 at Post Office USPSPostmaster EAS-26 at Post Office USPS
Nicholas CarrothersNicholas Carrothers
Mail Handler at Post Office USPSMail Handler at Post Office USPS
Johnny NunezJohnny Nunez
Supervisor at Post Office USPSSupervisor at Post Office USPS
Gordon CoatesGordon Coates
Mail Carrier at United States Post Office (USPS)Mail Carrier at United States Post Office (USPS)
Nafisa AshurovaNafisa Ashurova
Replenishment Associate at Primark StoresReplenishment Associate at Primark Stores