Shavon Gray
Raleigh,USA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service (Garden Associate)
The Home Depot
Raleigh, NC
03.2023 - Current
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Alerted customers of department promotions and sales to increase overall departmental sales 20%.
Sr. Brand Strategist
SG Styled
01.1998 - 01.2022
- Assist in managing the company brand portfolio, including oversight of naming strategies, brand name hierarchy, trademark management, and enforcement
- Manage ad spend campaigns, general marketing | re-targeting campaigns, events and trade shows.
- Servicing celebrity clients including Lost Boyz, Onyx, and Curtis Snow.
- Researched and identified new opportunities for product and brand development.
- Created and managed budgets to maximize brand reach and engagement.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
Contact Tracer
New York State Department Of Health
Albany, NY
11.2020 - 08.2021
- Maintained HIPPA and NYS Compliance
- Performed record keeping by logging client information within secure contact-tracing software.
- Investigated and identified confirmed and suspected corona virus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Lent daily assessment of health screen and symptom data.
- Notified and interviewed individuals to ascertain novel corona virus exposure level.
- Engaged clients in health-related activities to enhance overall well-being.
- Collaborated with local organizations to expand health services and resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Airman
United States Navy
01.2003 - 01.2004
- Enlisted US Naval Officer
- Honorable Discharge
- Post 9/11 War-Time Veteran.
- Developed strategies to optimize utilization of available resources.
Education
Bachelor's Degree in Business Mgmt. | Cert. In Mktg. - Business Management And Concentration in Marketing
University of Phoenix
Phoenix, AZ03.2024
Skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Marketing Strategy
- Repeat Customer Improvements
- Product Development
- Branding and Events
- COVID-19 Contact Tracing
- Personal Branding
- Building Your Leadership Skills
- Social Media Marketing
- Customer Assistance
- Exceeding Customer Expectations
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Cash Register Operation
- Relationship Building
- Team Supervision
- Positive Customer Engagement
- Building Customer Loyalty
- Merchandising and Display
- Excellent Written and Verbal Communication
- Microsoft Applications Proficiency
- Honest and Dependable
- Attention to Detail
- Team Cooperation
- Order Management
- Sales and Promotions
- Store Policies and Procedures
- Documentation and Reporting
- Sales Floor Organization
- Safety and Cleanliness Standards
- Goal-Driven
- Organization
Certification
- American Marriage Ministries
- Customer Service (Garden Associate)
- Contact Tracer | Case Investigation
- Airman
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Customer Service (Garden Associate)
The Home Depot
03.2023 - Current
Contact Tracer
New York State Department Of Health
11.2020 - 08.2021
Airman
United States Navy
01.2003 - 01.2004
Sr. Brand Strategist
SG Styled
01.1998 - 01.2022
Bachelor's Degree in Business Mgmt. | Cert. In Mktg. - Business Management And Concentration in Marketing
University of Phoenix