Summary
Overview
Work History
Education
Skills
Timeline
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Shavon Harris

Summary

Seeking an administrative support, customer service or related position that will allow professional growth, advancement and acquired skills to be utilized.

Overview

11
11
years of professional experience

Work History

Hairstylist

Hair By Shavon
09.2019 - Current
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Distributed business cards outside of salon to generate new business.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Welcome customers and identify their preferences by asking questions.
  • Ensure work station is clean and tools sterilized.
  • Sell my brand of human hair.
  • Manage booking site, emails, texts and calls.


Closing Processor

Amrock, Formerly Title Source Inc
02.2013 - 11.2019
  • Obtained clear title by ordering title reports, resolving title defects and satisfying existing liens and encumbrances against property or principals.
  • Prepared general and specialized closing documents and organized real estate and lender loan documents in preferred order.
  • Proofed recording documents for typographical errors, signatures, notary documentation and missing data.
  • Carried out day-day-day duties accurately and efficiently.
  • Scheduling closings and confirming date, time and location.
  • Tracking closing package when needed.
  • Address inquiries from clients, borrowers, agents and internal staff professionals in a timely manner.
  • Review of Title Commitment for Clearance.
  • Secure lender approval of loan documents.
  • Prepare closing disclosures and run pricing.

Sales Associate

Bed Bath & Beyond
10.2011 - 01.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Southfield, MI

High School Diploma -

Weston Technical Academy
Detroit, MI
06.2006

Skills

  • Data Entry
  • Customer Service
  • Mortgage Loan
  • Operation
  • Pricing
  • Administrative Experience
  • Microsoft Outlook, Word, Powerpoint and Excel
  • Typing
  • Time Management

Timeline

Hairstylist

Hair By Shavon
09.2019 - Current

Closing Processor

Amrock, Formerly Title Source Inc
02.2013 - 11.2019

Sales Associate

Bed Bath & Beyond
10.2011 - 01.2013

Bachelor of Science - Criminal Justice

University of Phoenix

High School Diploma -

Weston Technical Academy

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Shavon Harris