SHAVON JACKSON
Fort Lauderdale,FL
Summary
Accounts Receivable Professional with over 20 years of experience in financial management. Expertise in billing, collections, and cash flow optimization, resulting in enhanced workflow efficiencies. Strong communication and problem-solving abilities, with a history of implementing best practices for aged receivables management. Proven adaptability to corporate changes and commitment to continuous improvement across various industries.
Overview
13
13
years of professional experience
Work History
Auto Collector
JP Morgan Chase
Tampa, Fl
06.2022 - Current
- Demonstrated strong communication and negotiation skills while engaging with customers in call center.
- Enhanced customer interactions and achieved performance goals through metrics-driven approach.
- Collaborated with internal departments to resolve issues and provide comprehensive support.
- Effectively prioritized tasks to meet deadlines for timely inquiry resolutions.
- Arranged payment settlements by applying negotiation skills based on financial situations.
- Trained junior collectors on compliance, improving overall team efficiency.
- Verified documentation accuracy during research of account discrepancies before submissions.
- Performed skip tracing to find customers with unreachable contact information.
Workers Comp Collector Contract Negotiator-
Conduent
04.2018 - 06.2021
- Negotiated discounts based on client instructions, turnaround time, and state guidelines.
- Investigated claims to assess eligibility by reviewing medical reports and relevant evidence.
- Communicated with claimants to gather essential information and clarify policy details.
- Evaluated claims for accuracy in accordance with workers' compensation regulations.
- Developed and maintained relationships with providers to secure future discounts and contracts.
- Managed multiple clients and projects while consistently meeting tight deadlines.
- Drafted, negotiated, and finalized agreements while developing budgets and creating documentation.
- Prepared, verified, and processed invoices for services rendered efficiently.
Account Receivables
Sonny’s Direct
FL
09.2018 - 12.2019
- Processed and verified invoices for sales and services rendered.
- Entered invoice data with accurate coding on documents.
- Collected outstanding accounts through reminders and direct communication with customers via multiple channels.
- Reconciled customer payments by recording cash, checks, and credit card transactions in general ledger.
- Resolved collections by reviewing customer payment plans, histories, and credit lines.
- Matched purchase orders to invoices and entered them into accounting software.
- Generated detailed monthly, quarterly, and annual financial statements on receivables.
- Managed weekly reports on payments, delinquencies, and aging accounts.
Insurance Claims Analyst
SOVEREIGN HEALTH
FL
05.2017 - 04.2018
- Conducted custom collections for each client through emails, phone calls, and mail correspondence.
- Achieved monthly savings by analyzing collections and aging reports.
- Resolved and resubmitted rejected or underpaid claims for payment.
- Completed account contractual adjustments during billing for all specified carriers.
- Interacted with patients and insurance carriers to address outstanding claims issues.
- Investigated claims by gathering pertinent information from policyholders and providers.
- Trained new hires on claims processing procedures and departmental best practices.
- Maintained detailed documentation of claims for auditing and reporting purposes.
Credit Account Receivable Specialist
Office Depot
Boca Raton, FL
04.2013 - 05.2017
- Collected delinquent business-to-business accounts to minimize aging receivables.
- Partnered with cash applications to rectify errors and misapplications in accounts.
- Negotiated debt settlements on balances exceeding 365 days past due.
- Reconciled discrepancies across all customer accounts to ensure accuracy.
- Resolved billing and invoice disputes, initiating necessary corrections promptly.
- Escalated problematic accounts to management for timely intervention.
- Investigated customer complaints regarding billing issues and incorrect charges.
- Assisted in training new staff on procedures for managing delinquent accounts.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL06-1993
Skills
- Client support services
- SAP expertise
- Transaction processing
- Tax software proficiency
- Mainframe systems knowledge
- Web data collection tools
- Healthcare billing systems
- Medical software proficiency
- Electronic claims management
- Project management skills
- Microsoft Office Suite proficiency
- Medical terminology knowledge
- Negotiation skills
- Skip tracing techniques
- Account reconciliation strategies
- Diversity collaboration skills
- Claims evaluation expertise
- Invoice processing efficiency
- Problem-solving abilities
- Financial analysis capabilities
- Conflict resolution strategies
- Team collaboration experience
- Accounts receivable management
- Debt negotiation tactics
- Call center operations experience
Timeline
Auto Collector
JP Morgan Chase
06.2022 - Current
Account Receivables
Sonny’s Direct
09.2018 - 12.2019
Workers Comp Collector Contract Negotiator-
Conduent
04.2018 - 06.2021
Insurance Claims Analyst
SOVEREIGN HEALTH
05.2017 - 04.2018
Credit Account Receivable Specialist
Office Depot
04.2013 - 05.2017
High School Diploma -
Dillard High School