Shavon Johnson
Sparks,GA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Super 8 Motel
03.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Pharmacy Technician
Walgreens
01.2019 - 01.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Customer Service Representative
United Health Care Global
02.2016 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Walmart
04.2013 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Diploma -
Cornerstone Christian Academy
06.2006
Skills
- Positive Attitude and Energetic
- Claim Handling
- Front Desk Reservations
- Posting Charges
- Call Transfers
- Guest Registration
- Data Entry and Database Software
- Call Answering and Routing
- Telephone Etiquette
Certification
- CPhT - Certified Pharmacy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Front Desk Receptionist
Super 8 Motel
03.2021 - Current
Pharmacy Technician
Walgreens
01.2019 - 01.2021
Customer Service Representative
United Health Care Global
02.2016 - 12.2018
Cashier
Walmart
04.2013 - 01.2016
Diploma -
Cornerstone Christian Academy
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