Shavon Pettie
Alexandria,VA
Summary
Enthusiastic and detail oriented professional with a proven track record for delivering results. Constantly driven to improve operations and optimize business performance throughout both managerial and customer support. 15+ years of experience dedicated to inspiring employees, maintaining operational efficiencies, preparing flawless presentations and creating a positive environment to work in. A loyal and dedicated team player, able to adapt in any environment. As a Subject Matter Expert in performance, I have successfully implemented performance targets and resolved data discrepancies. Pragmatic professional offering talents in relationship building. A focused and enthusiastic Project Analyst SME known for being an incremental part of talented, efficient teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Analyst
Redhorse Corporation
01.2023 - Current
- Cultivated relationships with peers and clients to drive project improvements and meet targets.
- Facilitated business operations by generating project status reports for corrective action.
- Trained employees in processes and procedures to comply with company rules.
- Master Project List clean-up
- Data Analytics
- Maximo Service Request Creation
- Maximo Troubleshooting
- ICAM Onboarding Instructor
- Used software to analyze collected data to display samples for engineers via Maximo/ TRIRIGA/ Project-wise/Cognos
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Creator of Maximo Accounts
- Maximo Data cleanup
- Collaborated with cross-functional teams to ensure seamless integration of project components.
- Created test cases and scenarios for documentation and root cause analysis of bugs.
- Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Designed data collection and reduction to draw conclusions from operational, notional and simulated data sets.
- Reviewed and optimized existing processes, driving continuous improvement efforts within organization.
- Increased stakeholder satisfaction through regular updates and proactive engagement in addressing concerns.
Administrative Assistant
Redhorse Corporation
01.2022 - 01.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Assistant Manager
HOA
04.2008 - 03.2020
- Effective implementation of policies and procedures across teams managed
- Supervised staff of up to 30 employees
- Maintained keys, access codes, and key issuance logs in compliance with internal control procedures
- Professional liaison between operations, direct reports, customers, and all other stakeholders
- Prepared agenda and PowerPoints for project reviews, tracked and provided meeting minutes
- Responsible for cross training personnel on policy and procedure updates, and all other state and federal mandated training
- Managed annual budget for stores, including creating, and reconciling them
- Maintained accurate reporting of store inventory, reducing overflow by 45% and increased product availability by 40% by accurately maintaining inventory, and cash flow
- Assessed, documented, prioritized, and responded to project problems
- Provided weekly coaching and developmental training to direct reports
- Responsible for recruiting, motivating, and retaining store associates, conducting as needed new hire interviews
- Devised and maintained schedule for all FOH employees
- Successfully increased overall store performance from performing in lower 10 percentile of goal to 90 percentiles of goal within 1 year of consistent coaching, servant leadership, and partnering with employees and leadership
- Monitored, coordinated, and provided resolution for day-to-day facilities management issues
- Successful completion of BSA audits and Health Codes, in upper 90 percentile
- Primarily planned, directed, organized and coordinated technical efforts, contractor manpower and team activities
- Ensured supplies, equipment and services were lawfully purchased and handled correctly
- Multiple Facility Grand Opening facilitator
Education
Bachelors - Science
Benedict College
Columbia, SC01.2011
Skills
- Timelines and Milestones
- Project Analysis
- Project Management
- Microsoft Excel
- Maximo/IBM System Testing
- Cross Functional Management
- Training & Development
- Critical Thinking
- Data Management/ Analytics
- Planning & Organizing
- Supervision & Leadership
- Strong Attention to detail
- Organizational Skills
- Issue Tracking
Certification
- Project Management Professional, Coursera - 2023
Timeline
Project Analyst
Redhorse Corporation
01.2023 - Current
Administrative Assistant
Redhorse Corporation
01.2022 - 01.2023
Assistant Manager
HOA
04.2008 - 03.2020
Bachelors - Science
Benedict College
- Project Management Professional, Coursera - 2023
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