Shavon Robinson

Followed up with clients to make sure HHA/CNA are providing adequate care and following company guidelines.

Making Care Plans that are effective and efficient to the specific client and to ensure the best quality of life care.

Introducing the HHA/CNA to the client ensuring comfort and security with the relationship.

• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Updated spreadsheets with statistical, financial and non-financial information.
• Boosted visibility through deployment of tailored marketing initiatives.
• Went to facilities where our company would have a great impact and introduced myself and company to potential clients.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Introduced prospective tenants to types of units available and performed tours of premises.

• Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
• Improved patient care by implementing new protocols and procedures for CNA team members.
• Maintained high standards of care by ensuring compliance with state and federal regulations.
• Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
• Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
• Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
• Assisted in hiring qualified candidates for CNA positions, contributing to a skilled workforce.