Shavon Sumner
Jamaica,NY
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Director of Social Services
Housing Solutions of New York
Queens, NY
06.2023 - Current
- Lead the Social Services team in all aspects of service provision to our clients.
- Ensure that case files are organized, and client records are accurate, current, and meet all DHS specifications
- Assume all duties as required in the absence of the Shelter Director.
- Conduct weekly or bi-weekly supervision with all direct reports.
- Assure that performance evaluations of direct reports are completed and reviewed annually or at the end of the probationary period for new hires.
- Provide supportive counseling to children and families.
- Participate in unit inspections, assessing client household skills and ADLs, and leading the team to respond appropriately and timely to any clinical concerns.
- Partner with the Housing Specialist in identifying appropriate housing resources.
- Coordinate the admission and discharge process of shelter residents.
- Enforce DHS/HSNY rules, policies, and guidelines by proactively outreaching and counseling clients.
- Compile and contribute statistical data to the Shelter Director (or anyone he designates) in support of internal and external reporting requirements.
- Respond timely to requests for information from BPHN, DHS, or any external entity in consultation with the Shelter Director.
- Identify and enroll staff in all appropriate trainings and conduct in-service trainings.
- Occasionally instructs or assists other employees. Sometimes delegates work assignments to others as directed by supervisor.
- Works primarily with staff within own program. External contacts are infrequent and limited in scope.
- Facilitate participation of social services staffers in monthly community meetings.
Director of Social Services
Community Housing Innovations
Bronx, NY
10.2022 - 06.2023
- Provided services for two populations Asylum Seekers (families) and the Gen Pop
- Ensure residents receive quality and appropriate services per organizational principles and program requirements
- Ensure Social Worker and Case Management teams develop service and care plans that are aligned with biopsychosocial assessments
- Ensure assessments and Service Plans provide a culturally sensitive and comprehensive analysis and identify appropriate and adequate services and resources
- Ensure recreation workshops are engaging, promote education, employment, self-care and healthy habits, cultural adaptation, English language proficiency, communication skills, and independent living skills
- Identify and codify best practices; coach program team to implement best practices
- Review discharge plans to ensure continued enrollment and participation in public benefits programs and service linkages to community-based organizations are in place
- Ensure program deliverables are met
- Develop enhancement strategies for underperforming areas
- Ensure CHI program KPIs are aligned with program metrics and deliverables
- Ensure proper and timely follow-up to Priority 1,2, and 3 incidents with clients and reporting to DHS and CHI
- Ensure the program team adheres to the CHI code of conduct and abide by contractual, city, state, and federal rules and regulations
- Directly supervisor Case Management Supervisors
- Troubleshoot difficult resident cases; intervene and directly assist in special needs cases
- Meet with direct reports weekly to ensure residential services are executed properly and required reporting and documentation are completed on schedule and accurately
- Develop and maintain a resource network, inclusive of formal and informal partnerships and service agreements, of external providers and organizations that offer support, advocacy and direct services for immigration and citizenship issues, health and mental health issues, employment, education, childcare and youth service connections, trauma recovery and counseling, cultural adaptation, and English language acquisition, life skills and independent living skills
- Ensure program team leverages network partnerships in service planning and execution.
Case Manager Supervisor
NADAP
02.2022 - 10.2022
- Provides clinical and administrative supervision to case managers
- Assists staff in diagnostic case analysis to identify and implement appropriate interventions
- Document staff performance via Annual Review
- Conducts meetings to review performance while motivating staff
- Participates in interdisciplinary meetings as needed
- Ensures milestones are met and that tasks are completed in a thorough and timely manner
- Performs site visits with Case Managers, including visits to client homes, work sites, HRA sites, vendor sites, and treatment programs, as necessary
- Effectively collaborates with Assessment Supervisor, Housing Specialist, Employment team members, and Operations staff to support program and policy development, resource development, and client services
- Identifies in-service training needs and participates in their development and delivery
- Provides in-service training for experienced workers in areas such as new policies, procedures, and case management issues
- Interviews and recommends applicants for case manager and intern positions
- Provides Project ACE with orientation and job-specific training on department procedures and operations to new hires and interns, with ongoing professional development
- Compiles statistical information on clients and client services
- Submits written reports to program administration
- Performs all other related job duties as needed or requested by supervision including Q/A, team caseload management, management of performance milestones, and management tasks as assigned.
Unit Supervisor
Housing Works
10.2021 - 01.2022
- Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings
- Review assessments, plans, progress notes and other documentation as required to ensure necessary detail, content to meet regulatory requirements and standards
- Develop and support staff learning and professional development goals; ensure assigned staff complete all required trainings
- Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed
- Monitor use of all Health Information Technologies for documentation to assure that services are documented per Agency policies and procedures
- Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations
- Perform all other duties relevant to the position as requested.
Social Service Supervisor
Women in Need (WIN)
08.2019 - 10.2021
- Assume the responsibilities for Program Services in the absence of the Program Director
- Oversee the day-to-day case management, intake, counselling, and incident follow-up, metric’s and referral operations of the shelter
- Supervised (5) Case Managers
- Provide comprehensive Case Management, including individual and group counseling services and other appropriate supportive services in the absence of the Case Manager
- Provided training and development as needed and assist with performance evaluations
- Monitor and ensure that Case Managers conduct the initial intakes/assessments, with the new families within 48 hours of arrival
- Monitor and ensure that the Case Managers meet with their clients to assess their housing needs and develop an Individualized Living Plan (ILP)
- Provide crisis intervention when needed
- Ensure Case Managers update/maintain the client’s charts and ensure that the charts are audited ready
- Conduct weekly audits of the charts to ensure they are in compliance with the OTDA regularly scheduled requirements, DHS contractual requirements, and the WIN standards
- Prepare mandated reports as required by WIN (i.e
- Audit follow-ups, housing reports, unit inspections, referrals, metric’s incident follow-up etc.) and other contractual agencies in an accurate, timely manner
- Attend and participates in meetings, trainings and case conferences as required by the shelter, the Department of Children’s Services and WIN
- Managed a caseload of (17-24) families in the absence of (2) Case Managers
- Submitted the Shelter Performance numbers in the WIN portal on a weekly basis (i.e., ILP compliance)
- Assigned Case Managers to their new clients/intake and assist with chart preparation
- Submitted payroll for Case Manager, Housing Specialist and Administrative Staff on a bi-weekly basis
- Created the reduced COVID weekly work schedule on a monthly basis
- Conducted bi-weekly Supervisions for the Case Managers
- Conducted monthly Team Meetings with Staff
- Ensure all critical files were update (i.e., case manager tracking, case manager monthly schedules, incident follow-ups, 0-2/ACS unit inspections, EES reports etc.)
- Participated in the 11AM daily call in the absence of the Program Director/Housing Specialist
- Conducted walk throughs on a weekly basis of the facility (when needed)
- If necessary (emergency) reported to work on days off to help assistance with the day-to-day operations.
Social Service Supervisor
Liberty Women’s Shelter
06.2018 - 08.2019
- Assume the responsibilities for Program Services in the absence of the Program Director
- Oversee the day-to-day case management, intake, counselling and referral operations of the shelter
- Supervised (4) to (8) Case Managers depending on the Supervisors availability
- Provide comprehensive case management, including individual and group counseling services and other appropriate supportive services in the absence of the Case Manager
- Provided training and development as needed and assist with performance evaluations
- Monitor and ensure that Case Managers conduct the initial intakes/assessments, with the new families within 48 hours of arrival
- Monitor and ensure that the Case Managers meet with the residents to assess their housing needs and develop an Individualized Living Plan (ILP)
- Provide crisis intervention when needed
- Ensure Case Managers update/maintain the clients chart and ensure that the charts are audited ready
- Conduct regularly scheduled audits of the charts to ensure compliance with the OTDA regularly scheduled requirements, DHS contractual requirements, and the WIN standards
- Prepare mandated reports as required by WIN (i.e
- Audit follow-ups, housing reports, vet updates, unit inspections, referrals, incident follow-up etc.) and other contractual agencies in an accurate, timely manner
- Attend and participates in meetings, trainings and case conferences as required by the shelter, the Department of Children’s Services and WIN
- Conduct Watch Care Meetings on a monthly basis to discuss clean techniques and provide cleaning supplies
- Helped orchestrate a Girl Scout group for young ladies to engage in positive/educational activities.
Case Manager Supervisor
Institute for Community Living
07.2017 - 05.2018
- Assign caseloads and related duties, and coordinate the activities of the staff in providing services to clients
- Prepare charts for the new intakes once they are admitted into the shelter
- Review intakes to ensure compliance and timely processing of all required forms and processes (e.g
- HRA’s, Psychsocial’s, Psych Evaluations, ILP’s, Progress notes and other client documents etc.)
- Ensure staff is obtaining their clients information, such as medical, psychological, and social factors contributing to the client’s situation and the staff is evaluating their capabilities
- Regularly inspect case records to evaluate the completeness and quality of the treatment plans and ensure the charts are audit-ready
- Input and maintain client’s information on a shelter report of 200 plus clients
- Actively participate in improving processes, procedures, policies, and assist in ensuring staff compliance
- Conduct staff supervision in groups or individually in accordance with program and division policy
- Manage the completion of time clock edits of assigned staff with the timeframe established with the supervision of the Social Services Director
- Sign off and manage time off requests (e.g
- Sick, personal vacation etc.) when all work is completed
- Assist the Social Service Director in staff performance management, including completion of performance reviews and counseling disciplinary memos
- Assist with deescalating conflict between the client and case manager
- Assist the case managers with their most difficult client during their one-on-one sessions when needed
- Assist the entitlement specialists with obtaining the necessary documentations from the case managers pertaining to their client’s benefits
- Conduct one-on-one sessions with clients when they have some concerns about their case manager and brainstorms ways to resolve the issue
- Conduct weekly IDT meetings to discuss long-term stayers and help strategize ways in which the clients can become housing ready
- Collaborate with the housing staff to obtain the necessary documentations to get the client housing
- Created and maintain incident report charts of the facility occurrences that is discussed in the incident report meeting on a bi-weekly basis
- Substituted in the Social Services absence, as directed.
Senior Case Manager
Queens Supported Housing
07.2008 - 07.2017
- Conducting screenings, intakes and assessments
- Monitored a caseload as low as 21 and as high as 35 or more
- Meeting with clients on a monthly basis to provide case management services and complete monthly assessments
- Keeping monthly contact with clients’ providers (therapist, psychiatrist, parole officers, social workers, substance abuse specialist, etc.) Assisting the clients in creating service plans to help them attain their desired goals and objectives
- Assuring clients are keeping their scheduled appointments with providers
- Conducting risk screenings to monitor the clients’ behavior to assure clients are not decompensating
- Conducting inspection tool forms to monitor apartments to ensure that clients are living in a clean, safe environment
- Formulating a worksheet and sublease for consumers moving into the program
- Assisting in moving consumers to new apartments
- Conducting rent agreements
- Assisting with referrals (in-house and out-house) if consumers need further assistance
- Assisting with training new staff
- Transporting clients to scheduled appointments if necessary
- Attending case conferences with supervisors.
Program Coordinator Supervisor
Milestone
12.2007 - 07.2008
- Serving as manager of duty as assigned
- Assigning and coordinating staff activities
- Assisting in the admission and orientation of new consumers
- Preparing accurate and timely documentation, reports, and other written materials as assigned
- Ensuring staff service plans, service plan reviews (goals, objectives and interventions) are implemented as written and overseeing revisions to plans and goals as necessary
- Conducting staff supervision in accordance with division expectations and ICL procedures
- Assisting in solving problems/issues effectively
- Assisting in developing, evaluating, implementing and monitoring case management plans; meeting all deadlines and productivity standards.
Case Manager
Milestone
01.2006 - 11.2007
- Monitoring caseload of 14 clients
- Administering medication to over 150 clients, along with calling in refills for their medication
- Assisting clients with their doctors’ appointments
- Assisting clients with ADL’s (maintaining bedroom, laundry and proper grooming)
- Keeping regular contact with ICMs, therapist and psychiatrist
- Assisting clients to create a service plan to help them attain their desired goals
- Facilitating weekly women’s group to help them enhance their feminine side, personal hygiene and interpersonal relationships with others.
Residential Counselor I
Milestone
05.2005 - 01.2006
- Monitoring a caseload of 5 clients and assisting with over 150 clients
- Administering medication to over 30 clients, along with calling in refills for their medications
- Assisting the clients with dental/medical/GYN appointments
- Assisting clients with participating in ADL’s (personal hygiene, grooming, nutrition, and daily living skills)
- Encouraging and assisting clients to participate in physical, social, recreational, educational, and other rehabilitation goals to enhance their individual recovery/healing.
On Call Residential Counselor I
Catholic Charities
11.2004 - 05.2005
- Assisting AMAP employees with administering medication to the residents
- Counseling residents when they need to discuss their problems
- Conducting head counts after every shift to ensure all clients are accounted for
- Conducting a fire watch every two hours during shift to ensure building is secure and safe
- Implementing room checks during shift to ensure cleanliness
- Reminding residents to take baths, eat breakfast, lunch and dinner and to consume their prescribed medications
- Recording events that occurred during shift and present findings to supervisor during morning briefing.
Education
Masters of Social Work -
Capella University
05-2024
Graduate Certificate of Competition in Life Coaching -
Grand Canyon University
02-2018
Master of Science in Psychology with an Emphasis in General Psychology -
Grand Canyon University
03.2017
Certificate of Completion 250 Education & Training Clock Hours CASAC T -
Outreach Training Institute
10.2014
Bachelors’ Degree in Professional Business Information Systems -
DeVry Institute
06.2003
Skills
- Window Operating System
- Windows Office Suite (Word, PowerPoint, Excel, Outlook)
- Anasazi
- CARES
Populationserved
- MICA/CAMI
- Opioid Treatment Clients
- Shelter/Homeless
- SMI & SED
- SPMI
- HIV
- Disabled
- Parolees
- LGBTQ
- Gen Pop
Skillstechnology
- Window Operating System
- Windows Office Suite (Word, PowerPoint, Excel, Outlook)
- Anasazi
- CARES
References
Available Upon Request
Timeline
Director of Social Services
Housing Solutions of New York
06.2023 - Current
Director of Social Services
Community Housing Innovations
10.2022 - 06.2023
Case Manager Supervisor
NADAP
02.2022 - 10.2022
Unit Supervisor
Housing Works
10.2021 - 01.2022
Social Service Supervisor
Women in Need (WIN)
08.2019 - 10.2021
Social Service Supervisor
Liberty Women’s Shelter
06.2018 - 08.2019
Case Manager Supervisor
Institute for Community Living
07.2017 - 05.2018
Senior Case Manager
Queens Supported Housing
07.2008 - 07.2017
Program Coordinator Supervisor
Milestone
12.2007 - 07.2008
Case Manager
Milestone
01.2006 - 11.2007
Residential Counselor I
Milestone
05.2005 - 01.2006
On Call Residential Counselor I
Catholic Charities
11.2004 - 05.2005
Masters of Social Work -
Capella University
Graduate Certificate of Competition in Life Coaching -
Grand Canyon University
Master of Science in Psychology with an Emphasis in General Psychology -
Grand Canyon University
Certificate of Completion 250 Education & Training Clock Hours CASAC T -
Outreach Training Institute
Bachelors’ Degree in Professional Business Information Systems -
DeVry Institute
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