Shavon Thomas
Philadelphia,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Lowe’s Home Improvement
05.2017 - 04.2023
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Created and maintained safe and secure work environments for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Paralegal
Law Offices Of Glen S. Barry
05.2013 - 03.2017
- Prepared legal briefs, motions, and pleadings.
- Created weekly, monthly and quarterly expense reports.
- Produced legal documents such as briefs, pleadings and appeals.
- Revised and finalized letters, briefs, and memos.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
Office Administrative Assistant
The School District Of Phila
09.2011 - 04.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Authored business documents to organize and emphasize information quickly and effectively.
- Set up conference rooms, technology, and materials to facilitate meetings.
United States Claim Examiner
Department Of Veterans Affairs
05.2007 - 06.2011
- Maintained contact with claimants and attorneys to determine treatment status.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and report findings and recommendations.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Education
Bachelor Of Administrative Studies - Business Administration And Management
Strayer University
Washington, DC06.2014
Skills
- Records Organization and Management
- Policy Development and Enforcement
- Staff Management
- Strategic Merchandising
- Customer Service Management
- Leadership
- Answering Customer Questions
- Business Leadership
- Goals and Performance
- Retail Operations
- Retail Effectiveness
- Manage Operations
- Human Resource Policies
- Database Management
- Verbal and Written Communication
- Shrink Minimization
- Attention to Detail
- Customer Service
Timeline
Assistant Store Manager
Lowe’s Home Improvement
05.2017 - 04.2023
Paralegal
Law Offices Of Glen S. Barry
05.2013 - 03.2017
Office Administrative Assistant
The School District Of Phila
09.2011 - 04.2013
United States Claim Examiner
Department Of Veterans Affairs
05.2007 - 06.2011
Bachelor Of Administrative Studies - Business Administration And Management
Strayer University
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