Shavon Webster
Houston,TX
Summary
Organized Clinic Manager versed in monitoring and aligning operations with patient needs, Oversees intakes and assessments to verify superior care delivery. Empowering healthcare leader with pragmatic approach to workflow coordination and conflict resolution.
Overview
8
8
years of professional experience
Work History
Clinic Manager
Complete Women's Care Center
Houston, TX
08.2023 - Current
- Contributed to the day-to-day management and coordination of clinic operations
- Played a key role in identifying and recruiting suitable candidates
- Streamlined onboarding process for departmental personnel while effectively assigning work flow.
- Ensured proper implementation and adherence to policies and procedures through routine clinic inspections.
- Addressed interpersonal issues to maintain compliance with industry regulations
- Contributed to the creation and execution of efficient policies and practices across various clinical departments.
- Created guidelines to prioritize work flows, assessed their effectiveness, and made necessary modifications to ensure optimal staff levels were maintained.
- Ensured clinical expenditure remained within budget guidelines
- Fostered effective communication between clinical and external agencies
- Contributed to the establishment of a healthy work environment
- Maintained up-to-date and guideline-adherent office and clinical inventory supplies
- Engaged in staff professional development activities
- Compiled and condensed technical and statistical data for reports and records
- Aligned behavior with Code of Conduct and Mission and Values statements.
Surgery Scheduling Coordinator
Complete Women's Care Center
Houston, TX
10.2021 - 08.2023
- Manages scheduling of surgeries and subsequent appointments, liaising with operating facilities on behalf of 7 Obstetrics/Gynecology surgeons
- Obtained and transmitted medical records to referred medical providers via fax
- Partners with fellow health care professionals to develop and execute comprehensive patient care strategies
- Ensured accurate preparation of patient materials and documentation for various procedures/surgeries
- Implemented effective solutions to overcome obstacles
- Provided support in hospital pre-operative processes
- Ensured accuracy of records through consistent updates of patient financial information
- Verified patient insurance status and acquired required prior authorizations for designated procedure codes.
- Enhanced efficiency through the implementation of a centralized database system that accurately recorded relevant patient information, including surgery dates.
Medical Office Specialist
Complete Women's Care Center
HOUSTON, United States
06.2019 - 10.2021
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
- Collaborated and established strong working relationships with physicians, supervisors and colleagues
- Effectively communicated with patients to resolve inquiries, schedule appointments, and address billing questions
- Managed patient insurance updates and facilitated accurate payment distribution to individual accounts.
- Ensured the efficient upkeep and organization of all administrative supplies
- Followed HIPAA regulations in safeguarding patient confidentiality.
- Organized administrative duties at the front office which involved assisting customers, coordinating patient schedules and handling billing processes
- Enabled seamless coordination of administrative operations for enhanced provider support in outpatient medical office
- Successfully handled charge entry and payment posting duties
- Maintained accurate financial records through regular reconciliation of daily batches
- Ensured accurate insurance verification for both outpatient and in-office medical services.
E-Commerce Department Manager
WALMART
02.2016 - 06.2019
- Played an integral role in maintaining efficient departmental functioning
- Formulated clear objectives and guidelines for the department to achieve optimal performance
- Implemented strategic approaches to accomplish operational goals
- Identified and rectified discrepancies in monthly/quarterly reports with meticulous attention to detail.
Education
Bachelors of Applied Science - Health Administration
The College of Health Care Professions
12.2025
Associate of Applied Science - Health Administration
The College of Health Care Professions
11.2023
Medical Insurance Billing /Coding - Medical Billing and Coding
Remington College
02.2006
Skills
- Insurance Authorization
- Pre-Certifications/Authorizations
- Payment Scheduling and Collection
- Revenue management
- Records Management
- Data Entry
- Appointment Scheduling
- Coordinate Surgical Procedure(s)
- eClinicalsWorks (Legacy, 11e & 12)
- Decision Making
- Logical and Critical Thinking
- Leadership
- Peer Interviewer
- Customer Service
- Facility Coordinating
- Tracking Systems
- Supply Coordination
- Employee Training
- Administrative Leadership
- Profit and loss statements
- Problem-Solving
- Organization and Time Management
- HIPAA Compliance
- Vendor Relations
- One Source
- Availity
- Daily Batch Reconciliation
Timeline
Clinic Manager
Complete Women's Care Center
08.2023 - Current
Surgery Scheduling Coordinator
Complete Women's Care Center
10.2021 - 08.2023
Medical Office Specialist
Complete Women's Care Center
06.2019 - 10.2021
E-Commerce Department Manager
WALMART
02.2016 - 06.2019
Bachelors of Applied Science - Health Administration
The College of Health Care Professions
Associate of Applied Science - Health Administration
The College of Health Care Professions
Medical Insurance Billing /Coding - Medical Billing and Coding
Remington College
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