Shavon Wilder
Southfield,MI
Summary
Dedicated Private Duty Nurse with a strong focus on compassionate care, patient education, and critical thinking. Proven ability to develop personalized care plans and provide skilled support, ensuring patient dignity and independence.
Experienced nursing professional with over 15 years in private duty care. Known for attention to detail and effective communication, consistently delivering excellent patient care and education. Committed to enhancing patient outcomes through tailored support and proactive monitoring.
Detail-oriented and reliable nurse with extensive experience in patient care, medication administration, and vital sign monitoring. Strong skills in developing care plans and providing compassionate support, dedicated to ensuring the highest standards of health and safety.
Experienced Private Duty Nurse provides skilled one-on-one care to disable patients in home-based settings. Good planning, communication and relationship-building skills. Proficient in multitasking and prioritizing patient needs
Overview
23
23
years of professional experience
Work History
Private Duty Nurse
Mavis Homecare
Detroit, MI
01.2006 - 06.2021
- Administered medication and treatments according to care plans and physician directives.
- Monitored patient vital signs, documenting changes and reporting concerns promptly.
- Developed professional relationships with family members and facility staff.
- Provided compassionate care for patients, assisted with ADL's such as cooking, feeding, bathing,grooming,showers,transferring, hoyer lift, wound care, incontinence, dressing,provided standby assists, escort to and from dining and activities, running errands administered medication and medication reminders, light housekeeping.
- Promoted proper nutrition by preparing balanced meals tailored specifically to individual dietary needs.
- Scheduled appointments and transported patients to medical facilities using personal transportation.
- Monitored vital signs regularly to detect and address potential health concerns promptly.
- Managed wound care meticulously, preventing infections and promoting healing effectively.
- Provided Care for patients with Dementia, Parkinsons, Alhzemers, patients with Tracheotomy, patients with catheter's, Colostomy bag and Foleys.
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician consent.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all interactions.
- Assessed patient needs routinely, adjusting care plans as necessary for the best results.
- Assisted patients with daily living activities, promoting dignity and independence.
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Changed out tracheostomies, gastrostomy buttons, and catheters regularly to prevent infection or other problems.
- Participated in service education programs, patient care conferences and staff meetings to advance knowledge and foster multidisciplinary communication.
- Administered medications and treatments as prescribed by physicians.
- Monitored patient reactions after administering medications.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Customer Service Representative
ACS Services
Southfield, MI
01.2000 - 10.2005
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing by utilizing CRM software to enhance efficiency.
- Trained new team members on customer service protocols and company policies.
- Improved customer satisfaction ratings by implementing feedback mechanisms.
- Managed multiple calls simultaneously while maintaining accuracy in information relayed.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Housekeeping and Laundry Attendant
Westin Hotel
Southfield, MI
10.1998 - 07.2005
- Oversaw daily housekeeping operations, ensuring cleanliness and guest satisfaction throughout hotel facilities.
- Inspected completed tasks, maintaining high standards of quality and adherence to hotel policies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
High School Diploma -
Northwestern High
Detroit, MINursing
Career Health Studies
Eastpointe, MI06-2015
Skills
- Oxygen administration
- Home health nursing
- Nebulizer treatments
- Vital signs monitoring
- Direct patient care
- Compassionate care
- Patient education
- Catheter care
- Clinical documentation
- Vital sign monitoring
- Medical documentation
- Pressure ulcer management
- Meal preparation
- Gastrostomy care
- Ventilator monitoring
- Medication administration
- Appointment scheduling
- Care plan development
- ADL support
- Mobility assistance
- Personal care needs
- Tracheostomy care
- Patient needs assessment
- Diabetes care
- Seizure management
- Hospice care
- Gastrostomy buttons experience
- Passive range of motion
- Client companionship
- Feeding pumps
- Maintaining feeding pumps
- Personal errands management
- Physical endurance
- Oxygen therapy
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Compassionate and caring
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- CPR certification
- Active listening
- Effective communication
- Adaptability and flexibility
- Creative problem solving
- Dementia care
- Patient care assessment
- Certified in CPR/AED
- Vitals monitoring
- Clear patient communication
- Wound care
- Blood draw and sample collection
- Critical care nursing
- Self motivation
- Infection control
- Patient condition monitoring
- CPR/AED
- Accurate documentation
- Goal setting
- Documentation
Timeline
Private Duty Nurse
Mavis Homecare
01.2006 - 06.2021
Customer Service Representative
ACS Services
01.2000 - 10.2005
Housekeeping and Laundry Attendant
Westin Hotel
10.1998 - 07.2005
High School Diploma -
Northwestern High
Nursing
Career Health Studies