Excel
Shavon Williams
Philadelphia,PA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Employment Specialist
Barber National Institute
08.2022 - Current
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Matched over 10 to 20 clients to open positions based on skills and work requirements.
- Evaluate clients with one to one on the job training. With the expectation of getting each client to about 100% activate in the work role before signing off on a independent work life balance.
- Matched clients to open positions based on skills and work requirements.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
Customer Service Representative (Collections)
Internal Revenue Service, IRS
10.2017 - 05.2022
- Develop growth opportunities, maintain existing base of clients, and partner with operations to provide exceptional, customer-focused service, and managed over 50/100 collection accounts.
- Updated account information to maintain customer records via IDRS system with 98% successful status case loads.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
Residential Supervisor
Horizon House Inc
03.2013 - 08.2017
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Organizing and managing team of 10/20 caregivers. To assure daily safety and wellbeing of residential living. Provided staff with trainings meetings, and company compliance.
Education
Certification - Pharmaceutical
Professional Healthcare Institue
Philadelphia, PA11.2010
Skills
- Candidate Searching
- Americans with Disabilities Act (ADA)
- Case Management
- Customer Relations
- MS Office
- Retention Program Development
- Relationship Building
- Clerical Support
- Dependable and Responsible
- Analytical and Critical Thinking
Certification
- ACRE (employment specialist)
- Human Services (therapeutic behavior management) verbal and physical
- Care Basics (level 1 and 2)
- Pharmacy Technician
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceHealthcare benefitsFlexible work hoursWork from home optionCareer advancementPaid time offTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit Sharing4-day work week401k matchPaid sick leaveAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with teams of multi in the development of 1040 returns and 1040X returns.
- Supervised team of 10 to 20 staff members.
- Documented and resolved behaviors which led to long term Fading Plans.
- Resolved tax issue through consumer testing of the IDRS system.
Software
IDRS
Microsoft
Outlook
CoreLogic
Dayforce
DocuSign
Timeline
Employment Specialist
Barber National Institute
08.2022 - Current
Customer Service Representative (Collections)
Internal Revenue Service, IRS
10.2017 - 05.2022
Residential Supervisor
Horizon House Inc
03.2013 - 08.2017
- ACRE (employment specialist)
- Human Services (therapeutic behavior management) verbal and physical
- Care Basics (level 1 and 2)
- Pharmacy Technician
Certification - Pharmaceutical
Professional Healthcare Institue
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