Shavonda Jiles-Conner
Summary
Organized Administrative Assistant and Corporate Trainer with 10 years of Administrative experience. Expert in Administrative duties training with extensive knowledge of MS Office, Success KPI, Fourth and Amazon Connect use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Corporate Trainer
Legacy Capital Services
02.2024 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Maintained records on attendance and participation.
- Prepared educational materials such as module summaries, videos and informational packets.
Receptionist
Legacy Capital Services
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Total Quality Logistics Inc.
02.2022 - Current
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Supported company leaders by managing expense reports, scheduling appointments and organizing itinerary.
Entrepreneur
LIPSWAG COSMETIC LIPGLOSS
03.2016 - 01.2022
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Determined business plan, mission statement and vision.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Interacted well with vendors and customers to build connections and nurture relationships.
- Created, managed and executed business plan and communicated company vision and objectives.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Head Hostess
Harrah's Entertainment
03.2008 - 08.2011
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Conducted ten minute dining room and server checks to assess readiness for expected customer loads.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Planned and executed 50-100-guest parties by organizing menus, spaces and special requests.
- Monitored seating area and checked restrooms every thirty minutes to keep spotless.
- Took information about guests' party size, led to seating, offered menus and assisted bussers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and dress code information.
- Informed servers of newly seated parties for speedy service.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using MS Word.
- Recorded available tables after seating each party.
Business Office Manager
Life Care Of Las Vegas
05.2000 - 03.2008
- Recruited, hired, trained and supervised staff of 500 and implemented mentoring program that offered positive employee engagement.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Completed bi-weekly payroll for 500 employees.
- Performed billing, collection and reporting functions for office generating over $350k annually.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Codified office structures and processes to promote teamwork and performance.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Arranged corporate and office conferences for company employees and guests.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Prepared daily census reports to assist business leaders with key decision making and strategic operational planning.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NVNail Technology Certificate/License - Nail Technology
Marinello School of Beauty - Las Vegas
Las Vegas, NVEKG Certificate - EKG
Medical Skills For Life Institute
Hospitality & Tourism Certificate - Hospitality And Tourism
Florida Atlantic University
Boca Raton, FLAssociate of Applied Science - Paralegal Studies
Northwest Career College of Las Vegas
Las Vegas, NV05.2026
Skills
- Program Management
- Business planning
- Team Building
- Budget development
- Effective leader
- Human resources management
- Scheduling
- Employee reviews
- Delegation
- Recruitment
- Client account management
- Inventory management
- Staff training/development
- Relationship building
- Business Development
- Product development
- Conflict resolution
- Employee scheduling
- High-volume dining
- Communication skills
- Hospitality service expertise
- Guest seating arrangements
- Reservation coordination
- Interactive communication skills
- Group reservations management
- Filing and data archiving
- Office administration
- Multi-line phone proficiency
- Social media knowledge
- Payroll and budgeting
- Documentation and reporting
- Credit and collections
- Expense reporting
- Marketing
- 40 WPM typing
- Data Entry
- Organization and efficiency
- Office equipment operations
- Routing Mail
- Report Development
- Program Files Maintenance
- Organizing Mail
- Faxing Paperwork
- Document Conversion
- Correspondence Handling
- Accounting Skills
- Administrative support
- Documentation and control
- Package routing
- Employee training and development
- Project planning
- Mail handling
- Records destruction
- Attendance record management
- Strategic planning
- Mail distribution
- Office management
- Meeting arrangements
- Purchase orders organization
- 40 WPM typing speed
- Policy and procedure modification
- Travel coordination
- Writing reports
- Human resource laws
- Compensation and benefits
- Time management
- Information security
- Technical Support
- Executive presentations
- Multi-line Telephone Systems
- Workflow planning
- Staff Management
- Performance improvement
- Account Reconciliation
- Records management
- Employee timesheet processing
- Internal communications
- Presentation design
- Bookkeeping
- Invoice Processing
- Letter preparation
- Contract agreement preparation
- Supervising staff
- Spreadsheet management
- Transporting Files
- Training assessment
- Mentorship
- Training Evaluation
- Employee presentations
- Policy Development
- Performance monitoring
- Performance Evaluation
- Materials design
- Human Resources
- Staff Training
Certification
- I.T. Certification - [Jan 2023]
Timeline
Assistant Corporate Trainer
Legacy Capital Services
02.2024 - Current
Receptionist
Legacy Capital Services
12.2023 - Current
Administrative Assistant
Total Quality Logistics Inc.
02.2022 - Current
Entrepreneur
LIPSWAG COSMETIC LIPGLOSS
03.2016 - 01.2022
Head Hostess
Harrah's Entertainment
03.2008 - 08.2011
Business Office Manager
Life Care Of Las Vegas
05.2000 - 03.2008
High School Diploma -
Cimarron Memorial High School
Nail Technology Certificate/License - Nail Technology
Marinello School of Beauty - Las Vegas
EKG Certificate - EKG
Medical Skills For Life Institute
Hospitality & Tourism Certificate - Hospitality And Tourism
Florida Atlantic University
Associate of Applied Science - Paralegal Studies
Northwest Career College of Las Vegas