Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shavonda Miniard

Clarksville,TN

Summary

Detail-oriented professional with experience in operations support and workforce planning. Proven ability to enhance service delivery through effective communication and organization, driving improvements in productivity and safety.

Overview

5
5
years of professional experience

Work History

Demand Flow Tech

Trane Technologies
Clarksville, TN
03.2025 - Current
  • Maintain a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Assist in training new operators on equipment and safety protocols.
  • Set up and operate machinery to produce exceptional products for industrial needs.

Mail Handler Lead

United States Postal Service, USPS
Nashville, TN
06.2023 - 03.2025
  • Operated automated sorting equipment to enhance processing efficiency and accuracy.
  • Collaborated with team members to streamline workflows and improve overall operational productivity.
  • Assisted in the training of new employees, sharing best practices for effective mail handling procedures.

Benefits Verification Specialist

State Of TN - Dept. Of Human Services
Clarksville, TN
04.2021 - 06.2023
  • Analyzed client data to identify discrepancies and resolve issues promptly.
  • Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
  • Contributed to company-wide initiatives aimed at improving the quality of service delivery across departments, fostering a culture of collaboration and excellence within the organization as a whole.

Education

Master of Arts - Public Administration

Keller Graduate School of Management
Indianapolis, IN
06-2011

Bachelor of Arts - Business Management

Johnson & Wales University
North Miami, FL
11-2003

Skills

  • Attention to quality detail
  • Excellent communication
  • Operations support
  • Multitasking and organization
  • 5S methodology
  • Workforce planning

Timeline

Demand Flow Tech

Trane Technologies
03.2025 - Current

Mail Handler Lead

United States Postal Service, USPS
06.2023 - 03.2025

Benefits Verification Specialist

State Of TN - Dept. Of Human Services
04.2021 - 06.2023

Master of Arts - Public Administration

Keller Graduate School of Management

Bachelor of Arts - Business Management

Johnson & Wales University
Shavonda Miniard