Shavonda Miniard
Clarksville,TN
Summary
Detail-oriented professional with experience in operations support and workforce planning. Proven ability to enhance service delivery through effective communication and organization, driving improvements in productivity and safety.
Overview
5
5
years of professional experience
Work History
Demand Flow Tech
Trane Technologies
2025.03 - Current
- Maintain a safe work environment by strictly adhering to established safety protocols and guidelines.
- Assist in training new operators on equipment and safety protocols.
- Set up and operate machinery to produce exceptional products for industrial needs.
Mail Handler Lead
United States Postal Service, USPS
2023.06 - 2025.03
- Operated automated sorting equipment to enhance processing efficiency and accuracy.
- Collaborated with team members to streamline workflows and improve overall operational productivity.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
Benefits Verification Specialist
State Of TN - Dept. Of Human Services
2021.04 - 2023.06
- Analyzed client data to identify discrepancies and resolve issues promptly.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
- Contributed to company-wide initiatives aimed at improving the quality of service delivery across departments, fostering a culture of collaboration and excellence within the organization as a whole.
Education
Master of Arts - Public Administration
Keller Graduate School of Management
Indianapolis, IN2011-06
Bachelor of Arts - Business Management
Johnson & Wales University
North Miami, FL2003-11
Skills
- Attention to quality detail
- Excellent communication
- Operations support
- Multitasking and organization
- 5S methodology
- Workforce planning
Timeline
Demand Flow Tech
Trane Technologies
2025.03 - Current
Mail Handler Lead
United States Postal Service, USPS
2023.06 - 2025.03
Benefits Verification Specialist
State Of TN - Dept. Of Human Services
2021.04 - 2023.06
Master of Arts - Public Administration
Keller Graduate School of Management
Bachelor of Arts - Business Management
Johnson & Wales University