Shavone Ingram

Customer service representatives address customer inquiries, provide information regarding company products and services, and may process orders and establish new customer accounts. They frequently respond to customer phone calls and emails, addressing customer questions and concerns. Delivered packages to customer residences and business locations. Effectively delivered shipments, ensuring timely arrival and adherence to delivery schedules. Completed on-time deliveries by selecting optimal and efficient routes. Collaborated with the logistics team to streamline operations, contributing to overall improvements in delivery services. Loaded trucks and properly secured items to prevent damage during deliveries. Worked scheduled hours as required and accepted available shifts during holidays and peak periods.

Customer service representatives listen to customer concerns, answer customer questions, and provide information regarding the company's products and services. In some instances, customer service representatives may also process orders and establish new customer accounts. Customer service representatives frequently respond to customer phone calls and emails, addressing customer inquiries and concerns. Transactions were processed accurately using company software, ensuring seamless customer experiences. High-stress situations were managed effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Team members perform various warehouse tasks, including arrivals/unloading, receiving, stowing, picking, packing, shipping, problem-solving, cycle counting bins, and order returns. Responsibilities may vary across departments using handheld scanners or computers, encompassing unloading, receiving, stowing, picking, packing, shipping, cycle counting, and order returns to ensure customer satisfaction. Outside of production roles, tasks may include utilizing computers to resolve inventory issues, conducting inventory accuracy counts and reports, and optimizing warehouse efficiency through supply replenishment and workspace organization.

Supervised inventory management procedures to maintain accuracy and efficiency in stock levels. Trained and mentored new associates on standard operating procedures and safety protocols. Conducted regular merchandise audits to ensure compliance with company standards. Coordinated logistics for product replenishment, optimizing shelf space utilization. Maintained a clean and safe work environment by managing waste, sweeping, and performing other cleaning tasks. Exceeded individual performance expectations while actively contributing to the overall success of the CAP 2 team. Maintained merchandise presentation by removing damaged goods, stocking, rotating merchandise, and ensuring accurate signage and pricing. Managed time effectively during shift transitions, ensuring seamless handoffs between CAP 1 and CAP 2 teams without workflow or productivity interruptions. Demonstrated adaptability when assigned various tasks across different departments within the store as needed.

Supported company operations through the maintenance of office systems and supervision of staff. Managed office services by organizing operational procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Provided historical references by defining procedures for record retention, protection, retrieval, transfer, and disposal. Designed and implemented office policies by establishing standards and techniques, measuring results against standards, and making necessary adjustments. Completed operational requirements by scheduling and allocating employees and following up on work results. Kept management informed by reviewing and analyzing special reports, summarizing information, and identifying trends. Maintained the office staff through recruiting, selecting, orienting, and training employees. Maintained office staff performance by coaching, counseling, and disciplining employees, as well as planning, monitoring, and appraising job results. Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions

Proficient in all required paperwork software. Demonstrated ability to effectively establish and manage teams. Skilled in accurately counting and processing end-of-shift transactions. Competent in performing accurate cash pulls. Accurately recorded sales, inventory levels, and maintained food storage temperature logs. Maintained a clean and organized restaurant environment. Ensured adherence to DHEC protocols. Verified compliance with DHEC regulations in all storage areas. Monitored employee performance to ensure all assigned duties were completed. Comprehensive understanding of all restaurant functions. Capable of performing all duties required by Burger King. Assigned duties and workstation tasks as needed. Provided excellent customer service. Trained all employees effectively