Shavonia Lessley
Rochester,NY
Summary
Proven leader with a track record of driving business growth at Wendy's through strategic operations management and effective team building. Excelled in enhancing customer satisfaction and profitability, showcasing a blend of hard skills in operations and soft skills in problem resolution. Achieved significant improvements in employee engagement and financial performance, embodying a results-driven approach.
Overview
1
1
Certification
Work History
General Manager
Wendy's
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Manager
Burger King
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Panera Bread
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Pepperjax Grill
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Father Flanagan
Omaha, NE06.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Certification
Safe serv
Timeline
General Manager
Wendy's
Manager
Burger King
Manager
Panera Bread
Manager
Pepperjax Grill
Father Flanagan
Similar Profiles
Ruby NanceRuby Nance
Shift Manager at Wendy'sShift Manager at Wendy's
Dawn PaciottiDawn Paciotti
General Manager at WENDY'SGeneral Manager at WENDY'S
Cole CalihanCole Calihan
Crew Member at Wendy'sCrew Member at Wendy's
Jayden SchauerJayden Schauer
Team Member at Wendy'sTeam Member at Wendy's
Linda WilcoxLinda Wilcox
Self Hire Community Support Staff at Heritage Christian ServicesSelf Hire Community Support Staff at Heritage Christian Services